NDIS Customer Service Officer

ABOUT FOCUS CARE

We provide a range of services to assist people to live independently at home. Our comprehensive range of services include domestic assistance, personal care, nursing, allied health, art therapy and transport. We are a registered SAH and NDIS provider.

Our vision is simple, yet powerful – to help people live their best life possible.

Our mission is to lead the way in personalised support that respects individuality and empowers people.

People are our greatest asset. We are committed to a culture that is supportive, safe, and where people can do their best work, so that we can deliver on our promises to our participants.

You can find out more on our website by reading our overview of what it is like to work at Focus Care, what we offer our people and participants, our values, and what you can expect from the recruitment process.

THE ROLE

The NDIS Customer Service Officer is responsible for supporting participants by ensuring excellent support services.

Role responsibilities

• Liaising with Support Coordinators to ensure support plans are implemented, monitored and evaluated
• Liaise with internal Service Coordinators to ensure appropriate support in line with support plans
• Maintain and ensure all documentation is up to date on CRM
• Manage complaints and resolve issues in a timely manner
• Ensure compliance with NDIS standards

About you

• Previous experience in customer service role (desirable)
• Excellent communication skills (verbal & written)
• Empathy and understanding of people living with disabilities
• Ability to manage sensitive and confidential information
• Strong problem-solving and time management skills
• Experience with Microsoft Office and client management systems
• Knowledge of the NDIS (preferred but not essential)
• Current driver’s licence (essential)

Ideally, you are a graduate, looking for a career in the health services, or a customer service professional looking for opportunities in the sector.

This is an amazing opportunity to be part of a dynamic team with an organisation that invests in the development of our people and supports career progression.

This role is onsite, Monday to Friday and located in our offices at North Strathfield.