35 to 38 hours per week.
Are you an organised, detail-focused and output driven finance professional who wants your work to make a real difference?
Join Firstchance, a highly respected early childhood and disability support organisation and play a key role supporting children and families across our community.
We are seeking a NDIS Finance & Claims Officer to manage Service Agreements, and the end‑to‑end NDIS claims process as part of our friendly and collaborative Finance Team.
Why You’ll Love Working at Firstchance
✨ Hybrid work model, once trained, enjoy the balance of working at home and in office
✨ Laptop provided for maximum flexibility and ease when working remotely
✨ Salary packaging to increase your take‑home pay
✨ Supportive team culture with ongoing development opportunities
✨ Work/life balance with flexible full‑time arrangements
✨ A role with purpose, your attention to detail helps families access essential supports
At Firstchance, you’re never “just a number” you’re part of a team committed to respect, inclusion, integrity and supporting children to thrive.
About the Role
The core purpose of this role is to ensure families receive seamless access to NDIS-funded supports by:
1. Creating and maintaining accurate Service Agreements
- costing NDIS plans
- entering and maintaining agreements in our CRM
- preparing and issuing Service Agreements for parent/carer approval
- updating plans as budgets or circumstances change
2. Managing the end‑to‑end NDIS claims process
- preparing and reviewing Consultant Hours and activity reports
- completing pre‑claim audits
- submitting claims through our CRM and the NDIS Portal
- following up errors, discrepancies, and budget issues
- working closely with program staff to ensure data accuracy
This role is essential to ensuring the financial sustainability of services that support children and families every day.
You’ll Be Great In This Role If You Have…
- Experience working with NDIS claims, client management systems or similar funded service claiming
- Strong skills in Excel and confidence using multiple software systems
- Excellent attention to detail and accuracy
- The ability to analyse information, problem-solve and reconcile issues
- Clear and friendly communication skills
- A Working with Children Check & NDIS Worker Check (or ability to obtain)
Desirable: experience with Xero, Echidna (CRM used by Firstchance), or disability/community sector finance.
Why Firstchance?
We’re a committed, values-driven organisation with a child-safe culture and a strong reputation across the Hunter region. When you join our team, you are supported, trusted and encouraged to grow.
Closing Date:
Applications close Sunday 2nd March 2026 at 11:59pm. Shortlisting may begin earlier, so early applications are encouraged.
Ready to Apply?
To be consider for this role you will need to submit your resume and a short cover letter outlining your relevant experience.
For further information about this role including an information package and position description, please visit: https://www.firstchance.org.au/Pages/Category/employment-opportunities
If you’re looking for a flexible, meaningful role in an organisation that truly values its people — we’d love to hear from you.
Questions?
Contact Nicole Doncovski Manager Organisational Development at Firstchance on 0249103130 or email nicole.doncovski@firstchance.org.au
