Customer Service Specialist – NDIS Services

Do you want a customer service role where your work genuinely impacts people’s lives? Join Expression Australia and support the Deaf and Hard of Hearing community while developing your skills in a fast-paced, collaborative environment.

Why You’ll Love This Role:

• Work closely with the Deaf community and contribute to meaningful NDIS services
• Salary packaging to increase your take-home pay
• Flexible and hybrid working options (by discussion)
• Supportive, collaborative, and values-driven team culture
• Access to Employee Assistance Program (EAP) and ongoing training

Your Role:

• Respond to customer enquiries via phone, email, and internal systems
• Coordinate and schedule NDIS services
• Support enrolments and administration for community Auslan courses
• Maintain accurate customer records and complete data entry
• Work with internal teams to ensure smooth service delivery
• Escalate issues and identify service improvements

About You:

Essential:

• Minimum 2 year’s experience in customer service or administration
• Strong communication and interpersonal skills
• Excellent organisational skills and attention to detail
• Ability to manage competing priorities in a fast-paced environment
• Confident using customer management systems and learning new software
• Commitment to inclusive and culturally safe workplaces

Desirable:

• Knowledge of how the NDIS works
• Knowledge and experience of working with the Deaf community
• Experience in a not-for-profit or service-based organisation
• Understanding of accessibility, inclusion, or disability services
• Auslan fluency desired but not essential

Requirements:

• NDIS Worker Screening Check
• NDIS Worker Orientation Module
• Working With Children Check

How to Apply:

Click Apply and submit your resume and cover letter via SEEK.

Expression Australia is committed to diversity, equity, and inclusion and encourages applications from people of all backgrounds.