Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
- We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
- We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
- We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
- We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission
- We Live by Our Values – we role model our values 100% of the time
- We Expect High Performance – we set a high standard and we’re not satisfied with being average
This role
As an Implementations Consultant at Employment Hero, you will lead customers through the Guided onboarding journey by providing structured education, advice, and direction. You will support onboarding across HR, Payroll, and other modules, enabling customers to complete their own setup confidently and adopt best practice processes.
You will act as the primary point of contact for customers during the implementation journey, managing stakeholder engagement, running enablement sessions, answering questions, and coordinating support where needed.
While this role is dedicated to supporting our New Zealand customers, we are open to candidates based in either New Zealand or Australia. Please note that regardless of your location, you will be required to work standard New Zealand Business Hours. If you are an Australian based candidate with relevant NZ market experience and are comfortable with this schedule, we encourage you to apply!
Your key focus areas will be:
- Support our customers to self-implement efficiently and confidently, accelerating their time to value.
- Apply best practice methodologies to support the implementation of systems in line with client requirements and compliance obligations.
- Effectively manage customer objections, complaints, and churn requests.
- Conduct root cause analysis and provide solutions within product functionality.
- Accurately interpret and apply legislative and compliance requirements to help guide platform configuration.
- Build and maintain strong client relationships, acting as a trusted advisor throughout the implementation journey.
- Collaborate with cross-functional teams including Services Professionals, Sales, Product & Support.
- Troubleshoot client issues and coordinate with internal teams to ensure timely resolution.
- Ensure data integrity in business management systems such as CRM, project management, and time tracking.
- Lead customer enablement sessions confidently, explaining product functionality clearly and validating customer readiness.
- Resolve product configuration issues independently, escalating complex technical cases through defined pathways, and maintain accurate internal systems records (notes, decisions, advice, and customer actions) to support quality delivery.
- Provide feedback to internal teams on product gaps, friction points, and recurring customer challenges to improve usability.
Who you are
To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact.
For this role, you’ll also bring:
- Ideally 3+ years in SaaS implementations, professional services, onboarding, solutions consulting, or customer delivery roles.
- Proven experience supporting end-to-end implementations, including configuration guidance, testing, training delivery, and go-live support.
- Experience implementing HR, Payroll, or workforce management platforms (or similarly rules-based SaaS products).
- Ability to accurately interpret and apply relevant legislative/compliance obligations toward platform configuration.
- Strong training and facilitation skills to onboard customers and drive product adoption in 1:1 and 1:many formats.
- Maintain high discipline in delivery documentation and data integrity across internal tools, using exceptional organisation and time management skills to handle multiple concurrent implementations.
- Utilise excellent stakeholder management skills to lead customers through change and adoption, operating with a collaborative, low-ego mindset to land the best outcome.
- Demonstrate a calm, pragmatic problem-solving approach that balances customer needs with product guardrails, along with the resilience and adaptability required in a fast-scaling, change-heavy environment
What we can offer
At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means:
- You will work remotely, with the flexibility to own your time and impact
- You will access cutting-edge tools to amplify your work, knowledge and outputs
- You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
- You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
- You’ll also have access to a wide range of benefits that includes: a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
We’re AI-first, so you may meet some of our AI tools early in the process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience.
We verify candidate identity and location as part of our hiring process.
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
