Field Service Representative

This position requires regular domestic and international travel.

What you’ll be doing:

• Conduct efficiently install, “Set-to-Work”, commissioning and testing activities for SATCOM terminals
• Provide level 1 & 2 technical support to customers in country and overseas (troubleshooting and resolving reported faults, often outside of business hours)
• Deliver EM Solutions customer training packages in country and overseas
• Assist with system level testing and satellite certification on EMS Defence SATCOM terminals and products
• Contribute to the design requirements and help implement ongoing innovations on terminal design and manufacture
• Recommend product and process refinements to improve terminal performance, increase reliability and lower manufacturing costs

Core skills and competencies:

• Proficient use of hand tools
• High level of customer service skills
• Ability to deliver training
• High attention to detail
• MS Office Suite experience

Qualification and experience:

• Technical training equivalent to Graduate Certificate level in Electronics & Communications
• Previous experience in the SATCOM industry or similar would be ideal
• 3 to 5 years of experience operating and maintaining satellite terminals or equivalent equipment
• Previous Field Technical Support experience required
• Construction Card mandatory
• Work Safely at Heights & Confined Spaces certificates will be highly regarded
• Possession of, or the ability to qualify for, an Australian Defence security clearance (baseline minimum, NV1 preferred)

Australian Defence Force (ADF) veterans are encouraged to apply!