You’re an experienced operations leader who knows how to
build capability, drive performance and get the best out of the people around
you. You thrive in a fast-paced QSR environment, you know what great looks
like, and you’re ready to make a real impact across a growing restaurant
network. El Jannah is looking for someone exactly like you.
About El Jannah
Since 1998, El Jannah has been serving up legendary charcoal
chicken with heart. What started as a family dream in Granville, Sydney, has
grown into one of Australia’s most beloved quick service restaurant brands –
and we’re just getting started. More than two decades on, our bold flavours,
generous portions and energetic restaurants continue to create memorable
experiences that guests love across Australia.
As we continue to grow, we stay focused on what matters
most: great food, great people and genuine connection.
About the Role
We’re looking for an experienced and driven Operations
Manager to play a pivotal role in the growth and success of our Corporate
Restaurant Network. Reporting to the Head of Operations, this is a senior
leadership role with real scope. Overseeing a team of Corporate Business
Managers, supporting Restaurant Managers across the network, and taking the
lead on new restaurant openings.
With a strong focus on coaching, compliance, financial
performance and people development, you’ll be the connective tissue between our
Head of Operations and the restaurants on the ground. A strategic thinker who
can also roll up their sleeves and get things done.
What You’ll Be Doing
- Leading, coaching and developing a team of
Corporate Business Managers to build capability, deliver results and consistency
across the network
- Setting and tracking yearly KPIs for CBMs and
implementing performance improvement plans where needed
- Overseeing P&L performance across the
Corporate Restaurant Network and identifying opportunities, providing actions
and coaching to drive profitability
- Managing all critical new restaurant opening
milestones from induction through to handover, ensuring new restaurants meet
COGs, labour and performance targets
- Monitoring and upholding food quality, safety,
hygiene and brand standards across all locations
- Partnering with HR, Learning & Development,
Marketing and Property teams to support restaurant success
- Building trusting relationships with Restaurant
Managers and providing ongoing guidance and operational support
- Developing clear, meaningful reports for the
Head of Operations and relevant stakeholders
- Continuously improving the new restaurant
opening model to ensure consistent and scalable replication across the network
What We’re Looking For
- 5+ years of progressive leadership experience in
a QSR or retail environment
- 3+ years of hands-on new restaurant opening
experience
- Proven ability to coach, lead, develop and hold
a team accountable to deliver results
- Strong financial acumen – fully versed in
reading P&Ls and driving performance improvements
- Deep knowledge of QSR operational standards,
food safety, WHS and compliance requirements
- Excellent communicator with strong stakeholder
management skills
- Previous franchising experience is a bonus, but
not essential
- A Bachelor of Business or Diploma is desirable,
but we value experience above all
Why Join El Jannah?
Real scope and impact
This is not a support role. You’ll have genuine influence
over the performance of our entire Corporate Restaurant Network, with a direct
line to the Head of Operations and real accountability for outcomes.
A brand in growth mode
We have a strong pipeline of new restaurant openings and an
ambitious national growth agenda. You’ll be at the centre of it – shaping how
we scale and how we maintain quality as we do.
Career development
El Jannah is building out its corporate leadership
structure. For the right person, this role is a genuine stepping stone to a
senior operations or multi-site leadership position as the business continues
to expand.
A culture built on True Teamwork
We’re a business that genuinely lives its values. You’ll
work alongside a passionate, collaborative leadership team that backs each
other, communicates openly and takes pride in what they build together.
Competitive salary
We offer a competitive package commensurate with your
experience, and we recognise and reward the people who drive results.
Ready to Take the Next Step?
If you’re a strong operator ready to lead at a higher level
and help shape the future of an iconic Australian brand – apply now.
We review applications as they come in, so don’t wait.
