Learning Support Coordinator
University of Tasmania Ultimo Study Centre
Location: Ultimo, NSW (on-site)
Classification: Higher Education Industry – General Staff Award – HEW7 (ECA employment contract)
Employment type: Full-time continuing
Reporting line: Academic Director
Education Centre of Australia (ECA) is a dynamic and diverse education group that stands at the forefront of Australia’s higher education sector, boasting campuses in Sydney, Brisbane, Melbourne and Adelaide, as well as overseas locations in the UK and India. With a rich history spanning over almost two decades, ECA delivers high-quality education encompassing English language courses, bachelor’s and postgraduate degrees, and targeted internships. ECA is a successful Australian-based education organisation offering a comprehensive range of face-to-face and online courses for both international and domestic students. Collaborating with esteemed higher education providers like Victoria University, Charles Sturt University, University of Canberra, University of Tasmania, University of the Sunshine Coast and London Metropolitan University, ECA is committed to delivering a world-class educational experience.
We have an exciting opportunity for a full-time Learning Support Coordinator to be part of our team at the ECA University of Tasmania Study Centre in Ultimo (Sydney) NSW.
ECA runs Study Centres in both Melbourne and Sydney on behalf of the University of Tasmania, offering a range of undergraduate and postgraduate courses in Business and Information Technology to international students. The ECA Learning Support Coordinator at Ultimo supports the academic teaching by offering tailored support for international students in areas including study skills workshops, at-risk intervention and student consultation. The Learning Support Coordinator will lead activities in these areas, design and implement improvements in learning support strategy and provide governance and reporting on the learning support function.
As a key member of the team, you will have the rewarding opportunity to progress your career within the education industry. We are looking for someone who wants to grow with the company and is self-motivated and an enthusiastic ‘go-getter’.
Key Responsibilities:
• Identify and lead strategic planning, coordination and evaluation of learning support and academic intervention programs at the Ultimo Study Centre.
• Provide on-campus and online learning support workshops to international students in areas including study skills and academic integrity.
• Use student data to identify at-risk students and provide just-in-time outreach and support.
• Provide advice and academic support to students as part of the university’s Academic Progress Review (APR).
• Participate in Orientation activities connected to learning support.
• Produce creative and engaging resources that promote academic and study skills.
• Maintain the Study Centre’s portal on the University’s LMS.
• Collaborate with the Learning Support Coordinator in Melbourne to align practice and identify opportunities for improvements.
• Maintain records and produce reports on activities undertaken by the Learning Support team
• Evaluate services provided by the Learning Support team and engage in continuous improvement activities, as required
As the successful candidate you will ideally have:
• Postgraduate level qualifications in TESOL/ESL and Business or linguistic/Communication studies, or equivalent
• Minimum 2 years’ experience working with adult international students providing them with academic support and/or developing their literacy skills and managing students at academic risk
• Demonstrated ability to plan and manage Study Support programs
• Demonstrated ability to develop and/or facilitate engaging resources and workshops targeting skills development
• Demonstrated commitment to student learning and providing a positive student experience across all academic activities
• Demonstrated experience fostering effective working relationships with academic staff across multiple locations
• Working knowledge of universal design for learning principles
• Understanding of current trends in GenAI and academic integrity
• Awareness of learning and language acquisition theories and how these can be utilised in practice
• Knowledge of the National Code of Practice (2018) and compliance obligations of higher education providers
In return we will offer you:
Company-paid parental leave (14 weeks at 100% of current pay or 28 weeks at 50% of current pay)
Employee assistance program with Uprise (6 session per year for staff and direct family members)
Support through 25% on the full fees for courses offered by ECA as Staff Education Assistance
Novated Lease
Professional development programs
Wellbeing brands discounts
Free access to LinkedIn Learning
EEO Statement
At ECA, we champion our organisational values which includes ‘Celebrate diversity and inclusion’, thus we strive to be a place of growth where everyone can continually thrive.
We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.
This position is open to all Australian Citizens, Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. The application deadline is 27 February 2026.
Due to the expected high volume of responses only short-listed candidates will be contacted.
For further information on this role, to gain insight into our team or if you need assistance due to a disability, please contact A/Prof Wayne Brookes (w.brookes@utas.edu.au).
Thank you for your interest in the position with the ECA Group!
