About Dorsett
Dorsett Melbourne is located in the West Side Place development precinct within Melbourne CBD. The hotel consists of 316 guestrooms and suites. It also features a wide range of dedicated amenities such as pool, jacuzzi pool, gymnasium, restaurant, Club Lounge, Lobby bar, meeting rooms and relaxation area.
At Dorsett, every memorable stay starts at the front desk. If you love
connecting with people and making their day, we want you on our team!
Why Dorsett?
- Access to 50% off our hotels globally and 30% at our Australian Restaurants
- Great central location Melbourne CBD with public transport at our doorstep
- Room to grow – we’re about helping you build your career
- Uniform provided and laundered & a staff meal provided each shift
- Paid birthday leave, monthly employee celebrations and EAP service
- Award level pay rates
About the Roles
We are growing our Front Office team and looking for friendly, confident people to join the team at Dorsett — where first impressions and great service go hand in hand. Whether it’s welcoming guests at reception, valet parking, or being the friendly face they remember from their stay, you’ll play a big part in creating an unforgettable hotel experience.
Guest Service Agent – Full Time
- Deliver a warm, professional welcome and ensure efficient check-in and check-out experiences
- Handle guest enquiries, requests, and concerns promptly via face-to-face, phone, and email communication
- Promote and upsell hotel facilities, services, and room upgrades
- Accurately process payments, post charges, and manage cash float
- Work collaboratively with housekeeping, concierge, maintenance, F&B and other departments to deliver seamless guest experiences
- Prepare and deliver guest amenities
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Night Auditor – Part Time (4 days per week)
- Complete the nightly audit process, reconciling all revenue and payments for the day
- Prepare and distribute daily reports for management review
- Manage guest check-ins and check-outs during the night shift and assist with any guest requests
- Respond promptly and professionally to guest requests, concerns, or emergencies
- Assist with valet operations when required
Porter – Full Time
- Monitor and manage luggage storage facilities
- Provide directions and information to guests regarding local attractions, restaurants, and transportation options.
- Responsible for the valet parking services
- Assist guests with self check in
- Assisting with In-Room Dining delivery when required
- Prepare and deliver guest amenities
What you’ll need to succeed
- Have amazing customer service skills or hospitality experience (hotel experience is a bonus, not a must)
- Experience with Opera Cloud PMS is highly desirable (GSA and Porter)
- Are polished, personable, and calm under pressure
- Are comfortable engaging with guests in a professional, friendly manner
- Can work evenings, weekends, and holidays
- Take pride in great service and attention to detail
- Have a genuine passion for hospitality and guest satisfaction
- Full working rights
- Hold or are willing to obtain RSA and Food Hygiene Certificate
- Full Driver’s License (Porter and Night Auditor role)
Ready to take your career to the next level and have fun while you do it? Let’s go!
Diversity
We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.
We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.
