About us
Dietitians Australia is the peak industry body for dietetic and nutrition professionals, representing over 9,000 members in Australia and overseas. Our mission is to champion the professional nutrition and dietetic workforce to empower people and communities. We are the leading voice of nutrition and dietetics, committed to creating a diverse and inclusive environment where all staff are valued and respected. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
About the role
As the Manager – Business Systems and Member Care, you will lead the operational delivery of Dietitians Australia’s business systems and member services. You will ensure the organisation’s systems, data and operational processes support an efficient and high-quality member experience, while enabling strong membership retention and renewal outcomes. This role sits at the intersection of technology, operations and member services, ensuring that business systems support organisational priorities and continuous improvement across membership operations.
You will also:
- Lead the delivery of responsive and high-quality member care services for
Dietitians Australia members.
- Oversee the annual membership renewal program and monitor membership trends,
retention and engagement outcomes.
- Manage the full membership lifecycle including onboarding, renewals and retention
processes.
- Oversee the administration and optimisation of business systems, including the
organisation’s CRM (iMIS) and associated platforms.
- Work with internal teams to translate operational needs into system improvements and functional enhancements.
- Lead business analysis activities to improve processes, systems and operational efficiency.
- Ensure the integrity, accuracy and effective use of organisational data to support reporting and decision-making.
- Manage relationships with system vendors and service providers, ensuring reliable system performance.
- Lead and develop the Business Systems and Member Care team, fostering a
high-performing and service-focused culture.
- Contribute to organisational planning and deliver key initiatives aligned with the
Annual Operational Plan
About you
We are seeking a collaborative and strategic leader who can bridge systems, operations and
service delivery to support a strong member experience.
You will bring:
- Demonstrated experience managing CRM platforms or business systems within a
service-based or membership organisation.
- Experience leading membership operations, customer service or member support
functions.
- Strong business analysis and process improvement capability.
- Experience managing organisational data and reporting to support decision-making.
- Ability to translate technical concepts into practical operational improvements.
- Strong organisational, project management and stakeholder engagement skills.
- Demonstrated leadership and team management experience.
Highly desirable:
- Experience with iMIS or a similar association management or CRM system.
- Experience working within a professional association, membership organisation or not-for-profit environment.
- Background in information management, digital systems, service design or operational
improvement.
Relevant tertiary
qualifications in business, information management, digital systems, service management or a related discipline (or equivalent professional experience) are desirable.
Why join us?
This is a permanent full-time role based in Canberra, with flexible hybrid working arrangements. At Dietitians Australia, you will be part of a purpose-driven organisation that values diversity, inclusion and the impact of nutrition and dietetics on communities across Australia.
How to apply
To apply, please submit your CV (maximum 3 pages) via Seek, along with a cover letter outlining your relevant experience and interest in the role.
