Job Description – Home Care Coordinator
Dhauwurd‑Wurrung Elderly & Community Health Service Inc. (DWECH)
Location: 90 Julia Street, Portland VIC 3305
Reports to: HACC Manager
Employment Type: Full‑Time, Fixed Term (24 months)
Aboriginal and Torres Strait Islander peoples strongly encouraged to apply.
About DWECH
Dhauwurd‑Wurrung Elderly & Community Health Service Inc. (DWECH) is an Aboriginal Community Controlled Health Organisation (ACCHO) dedicated to supporting individuals and families through holistic, culturally safe, and community‑driven services. Our programs include Primary Health Care, Social and Emotional Wellbeing, Family and Youth Services, and Support at Home care.
We strive for excellence and put community needs at the heart of everything we do.
Position Overview
The Home Care Coordinator plays a central role in delivering high‑quality, person‑centred services across the Support at Home (SAH), Commonwealth Home Support Program (CHSP), and HACC PYP.
This role ensures clients receive coordinated, safe, and culturally appropriate care that aligns with their assessed needs, service plan, budget, and wellbeing goals.
The Home Care Coordinator is the key contact for clients, supporting them to remain safe and independent at home while working collaboratively with care partners, clinicians, and the broader DWECH team.
Key Responsibilities
1. Service Delivery & Consumer Outcomes
-Coordinate onboarding, assessment, reviews, and client service planning.
-Ensure all clients have up‑to‑date holistic assessments and service plans within program requirements.
-Set up services promptly and complete all administrative tasks including documentation and file management.
-Coordinate service changes, referrals, equipment, and discharge processes.
-Escalate unmet client needs to the HACC Manager.
-Advocate for clients and support informed decision‑making.
-Provide support with medical requirements where appropriate, working with the medical practice, district nurses, and other care partners.
2. Quality, Compliance & Service Improvement
-Engage with DWECH’s quality systems and participate in continuous improvement activities.
-Support complaint resolution and ensure consumer feedback informs service improvements.
-Participate in program reviews, policy development, and innovation initiatives.
-Stay informed on changes in home care legislation, practice, and program requirements.
-Coordinate daily check‑ins and vendor arrangements, ensuring effective governance.
-Support development of Continuous Quality Improvement Plans and adherence to Strengthened Aged Care Standards.
3. Risk & Clinical Governance
-Ensure comprehensive clinical risk assessments are completed for each client.
-Support the development and monitoring of risk management plans for medical, mobility, or behavioural risks.
-Report consumer‑related concerns and incidents promptly.
-Oversee incident management processes, including investigation and documentation.
-Identify vulnerable consumers and escalate appropriately.
Qualifications & Requirements
-Bachelor’s degree in Nursing, Social Work, or related field.
-Current AHPRA Registration (for Registered Nurses).
-Current Working with Children Check / NDIS Worker Screening Check.
-Clear National Police Check.
-Current Victorian Driver’s Licence.
-Evidence of right to work in Australia.
-Experience working with First Nations communities and understanding of cultural protocols.
-Proof of vaccination as per public health and organisational requirements.
-Willingness to participate in ongoing training and professional development.
Skills & Personal Attributes
-Demonstrated alignment with DWECH values, mission, and cultural safety principles.
-Strong cultural competence, especially when working with Aboriginal communities.
-Knowledge of Support at Home, CHSP, and HACC PYP frameworks.
-High level of professionalism, autonomy, and attention to detail.
-Excellent communication, interpersonal, and problem‑solving skills.
-Strong organisational, time‑management, and teamwork capabilities.
-Ability to work in dynamic environments and meet physical and emotional role demands.
-Competence in Microsoft Office and digital documentation systems.
-Commitment to continuous improvement, confidentiality, and ethical conduct.
