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Patient Sales Coordinator

Dental Boutique Balwyn – Patient Coordinator • Balwyn, Victoria 3103, Australia • Full-time

Description

At Dental Boutique, we don’t just change smiles – we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results.

A team that lives by our values:

  • We Care and Respect
  • We Deliver What We Say We Will Do
  • We Do Everything With Passion
  • We Pay Attention to Detail
  • We Lead the Way

By embracing these values, we create an environment where both our people and our clients thrive.

You’ll begin as a Front Office Coordinator – the warm, welcoming face of Dental Boutique. From greeting patients to managing appointments and ensuring each visit runs smoothly, you’ll help create a memorable and seamless experience for every client.

But this role goes beyond the front desk.

If you have a natural ability to build trust, communicate with confidence, and help people take the next step, you’ll transition into a Patient Sales Consultant – guiding clients through their smile journey with care and clarity.

What You’ll Be Doing

  • Welcome patients with professionalism and warmth
  • “Check in” and “check out” clients while managing appointment schedules
  • Handle phone enquiries and complete admin tasks with accuracy and efficiency
  • Create a calm, confident environment that puts patients at ease
  • Coordinate with the wider team to ensure smooth daily operations

What You’ll Be Growing Into

  • Lead tailored consultations to support patients through their decision-making journey
  • Build trust and rapport with clients while presenting treatment options
  • Manage treatment plans, appointment scheduling, and follow-up communication
  • Collaborate with clinicians to ensure personalised, high-quality care
  • Use your natural ability to influence and connect to drive conversions

About You

  • You might come from hospitality, healthcare, dental, high-end retail, or sales – but you bring a premium customer service mindset to everything you do
  • You’re confident, warm, and thrive in high-touch, people-focused roles
  • You’re organised, detail-oriented, and love creating structure and calm in busy environments
  • You’re ambitious, emotionally intelligent, and eager to grow into a role with more responsibility and impact
  • You’re motivated by helping people and delivering meaningful results

What We Offer

  • A clear career pathway from Front Office to Patient Sales Consultant
  • Regular hours – typically Monday to Friday – no late nights, no Sundays
  • Tailored development, premium training, and mentoring from a high-performing team
  • A beautiful clinic environment and a values-driven culture
  • The chance to help people transform their lives and feel proud doing it

How to Apply

If you’re ready to make an impact as a Patient Coordinator, we’d love to hear from you. Submit your resume and a cover letter detailing your relevant experience and why you’re the perfect fit for this role.

Role Type

On-site • Permanent • Full-time • Intermediate / Qualified Level