Resources Coordinator – Cube Networks (Colombo, Sri Lanka)
Employment Type: Full-Time
Department: Services
Reports To: Lead Resource Coordinator
Cube Networks is a trusted technology partner specialising in the design, delivery, and ongoing management of network and IT infrastructure solutions. With a strong focus on operational excellence, we continually strive to optimise how we plan, schedule, and deliver work across our engineering and project teams.
We are now seeking a Resources Coordinator to join our Colombo operations—an organised, proactive, detail-driven individual who plays a pivotal role in ensuring our delivery teams operate efficiently, effectively, and with clear visibility of workload and capacity.
🔎 About the Role
The Resources Coordinator is responsible for managing the intake, scheduling, and allocation of internal resources across Cube Networks’ delivery functions. This includes receiving new work requests, creating project records in Autotask, maintaining accurate resource schedules through Resource Guru, and supporting project teams to meet delivery and billing expectations.
This role is central to the smooth functioning of Cube Networks’ operational engine—balancing incoming demand, ensuring the right skills are assigned to the right work, and forecasting utilization and billing outcomes to support business performance.
📌 Key Responsibilities
Work Intake & Project Setup
Receive and validate incoming project and work requests.
Create accurate project records in Autotask, including billing, scheduling, and contract setup.
Liaise with Sales, PMO, and Engineering leads to confirm priorities, timelines, and required skill sets.
Resource Coordination & Scheduling
Allocate resources across PMO and engineering teams based on timelines, expertise, and availability.
Maintain real-time visibility of bookings, utilization, leave, and capacity in Resource Guru.
Communicate upcoming assignments, changes, and scheduling impacts to team leads and resource owners.
Capacity Management & Utilization Tracking
Monitor workloads across BAU and project activities.
Identify bottlenecks, conflicts, and capacity gaps, escalating where needed.
Maintain dashboards and scheduling data within Autotask and Resource Guru.
Reporting & Forecasting
Produce weekly, monthly, and quarterly reporting on utilization, billing forecasts, and scheduled vs actual effort.
Provide insights and recommendations to leadership on trends, constraints, and improvement opportunities.
Support PMO and Finance with data for invoicing and revenue forecasting.
Continuous Improvement
Maintain data accuracy across all resource tools and systems.
Recommend process improvements in scheduling, intake workflows, and reporting.
Contribute to better practices in workforce planning and operational delivery.
🎓 Skills, Experience & Qualifications
Essential
Experience in resource coordination, scheduling, PMO support, or similar operational role.
Strong understanding of professional services workflows and time-tracking processes.
Proficiency with Autotask, Resource Guru, or similar PSA/scheduling tools.
Excellent organisational skills with the ability to manage competing priorities.
Strong communication abilities across both technical and non-technical stakeholders.
High attention to detail and data accuracy.
Desirable
Experience in IT services, managed services, or engineering-focused environments.
Knowledge of billing processes, utilisation metrics, and revenue forecasting.
Familiarity with Agile or Waterfall project methodologies.
Strong Excel/Google Sheets reporting skills.
💡 Personal Attributes
Proactive, self-driven, and able to work with minimal supervision.
Confident engaging with stakeholders at all levels.
Strong problem-solving ability with an analytical mindset.
Calm, structured, and reliable in a fast-paced operational environment.
Collaborative approach with a commitment to team success.
🤝 Key Relationships
PMO Team
Engineering & Technical Teams
Sales & Pre-Sales
Operations & Finance
Leadership Team
(External) Clients and project stakeholders as required
📈 Success Measures
Accurate and timely project setup in Autotask.
Effective scheduling that supports on-time project delivery.
High levels of accuracy in utilization reporting and forecasted billing.
Positive stakeholder feedback on coordination and communication.
Strong resource utilisation balanced with team workload wellbeing.
If you’re a highly organised coordinator who enjoys orchestrating smooth delivery operations and enabling technical teams to excel, Cube Networks would love to hear from you.
