About CRANK
CRANK is a neurodiversity‑affirming coaching organisation supporting autistic, ADHD and psychosocial disability participants to build confidence, connection, skills and real-life outcomes. We’re not “just a service” — we’re building a community where people belong, connect and flourish. Our culture is anchored in the 7Fs: life changing Friendships, Flourishing delivered with world class Fun, Flexibility, Family, Foresight, Facility.
The Opportunity
We’re recruiting a Social, Gaming and Esports Coaching Team Leader to lead a small group of coaches delivering CRANK’s:
- Weekly Events Program (Social + Esports + Tabletop + Competitions)
This program is where community is built — through structured, inclusive weekly events across:
- Video gaming
- Esports (supported competitive play)
- Tabletop / TCG
- Competitions
- Connection‑first social events (watch parties, movie nights, interest-based hangouts)
You’ll be the person who can bring energy + structure, build a safe and welcoming culture, and help coaches deliver consistent, high-quality experiences every week.
What You’ll Lead (Our Weekly Events Line‑Up)
You’ll manage and evolve a set of weekly events including:
- Video Gaming Social Events (Online + In‑Centre)
- Overwatch (Social Club)
- Rocket League (Social Club)
- Fortnite — No Builds (Social Club)
- Fortnite — Builds Casual (Social Club)
- Valorant (Social Club)
- Minecraft (Social Club)
- Roblox (Social Club)
- Monster Hunter (Social Club)
- Dead by Daylight (Social Club)
- Marvel Rivals (Social Club)
- Mario Kart / Switch 2 (Social Club)
- Grapples Galore / Game of the Month (Social Club)
- MMORPG Social (Social Club)
- FPS Social (Social Club)
- Esports (Supported Competitive Play)
- Overwatch Comp Group #1 (Esports Club)
- Overwatch Comp Group #2 (Esports Club)
- Fortnite — Builds Competitive (Esports Club)
- Tabletop / Community Gaming
- Dungeons & Dragons (Social Club)
- Magic: The Gathering / Commander (Social Club)
- Warhammer 40K (Social Club)
- Connection‑First Social Events (Not game-dependent)
- CREW Spotlight (Social Club)
- R.E.P.O (Social Club)
- CRANK Pride & Positivity (Social Club)
- Tech Social (Social Club) — In-person
- Competitions & Rotating Formats (Online + In‑Centre)
- Watch parties & movie nights (online)
- In-house and online competitions (e.g., sim racing, bracket nights, themed challenges)
- Interest-based hangouts (e.g., Pokémon cards, fandom chats, casual get‑togethers)
The Role (What You’ll Do)
This is a leadership role in CRANK’s new Team Leader model. You’ll balance direct delivery with coach leadership and program oversight. During the transition phase (first 6 months), your scope includes:
- Leading 4–6 coaches (mentoring, standards, support, accountability)
- Directly coaching ~20 participants (“CREW”), mostly 1:1
- Overseeing studio/community health for your program stream (attendance, engagement, escalations, safety, quality)
Your key responsibilities
Program Leadership
- Design and run fun, inclusive weekly events that people want to come back to
- Build event structures that support participation (roles, rules, pacing, opt-in options)
- Create safe community culture (welcoming norms, boundaries, conflict repair)
Coach Leadership
- Onboard, mentor, and uplift coaches delivering events and sessions
- Maintain quality standards in facilitation, session structure, documentation, and safety
- Support coaches managing complex moments and behaviours of concern
CREW Support & Outcomes
- Support onboarding and scheduling (aligned to service agreements)
- Maintain strong engagement through attendance tracking and early follow-up
- Handle escalations when a participant needs support beyond their coach
- Support reporting and outcomes tracking using coaching notes and evidence
- Risk & Incident Follow-Through
- Support incident response, documentation quality, and closeout actions
- Apply proactive planning and “foresight” to keep sessions safe and empowering
What Success Looks Like
In this role, “great” looks like:
- Events feel inclusive, structured, and genuinely fun — with strong return attendance
- Community culture is welcoming and safe (clear boundaries, low conflict, strong repair)
- Coaches feel supported and are growing in confidence and quality
- Attendance issues are identified early and addressed consistently
- Incidents are handled calmly, documented properly, and closed out with learning
You’ll also work toward CRANK’s broader targets:
- Strong engagement and retention (with clear exclusions for out-of-control factors)
- High 1:1 attendance and meaningful participation in group events
- Continuous improvement through fortnightly sprints (small changes that make things better)
Who We’re Looking For
✅ Required (must-have)
- A qualification in one of: Teaching/Education, Youth/Community Services, Social Work, Disability Support, Allied health support, or similar
- Experience working with young people, and ideally neurodivergent participants (autism/ADHD and/or psychosocial disability)
- Strong interest in gaming and/or tabletop communities and inclusive community culture
- Demonstrated leadership experience (formal or informal) — mentoring, coaching, accountability
- Strong group facilitation skills and confidence managing social dynamics
- Working rights in Australia
- Ability to obtain/hold: NDIS Worker Screening Check and Working With Children Check (as required)
⭐ Preferred (highly regarded)
- Experience running youth programs, clubs, tournaments, events, or community groups
- Confidence designing accessible formats (visual structure, optional participation, flexibility)
- Experience with esports-style competition design that supports sportsmanship and regulation
Why You’ll Love Working at CRANK
- You’ll lead a genuinely fun, purpose-driven program where connection matters
- Strong culture, supportive leadership, and a team that values doing things properly
- Space to create, iterate, and build new formats (fortnightly improvement sprints)
- A workplace that takes psychological safety, quality, and inclusion seriously
- You’ll be part of a growing organisation with real opportunities to shape the future
How to Apply
Please include:
1) A short cover letter (or intro message) answering:
Why this role at CRANK?
What’s your experience leading groups and building inclusive community culture?
Give one example of an event/program format you’ve designed that worked well.
2) Your resume/CV
Tip: If you’ve run tournaments, social clubs, youth programs, community events, Discord communities, or tabletop nights — tell us about it.
Inclusion Statement
CRANK is an equal opportunity employer. We welcome applicants who are neurodivergent, disabled, LGBTQIA+, culturally diverse, or from any background. If you need adjustments in the recruitment process, we’re happy to support you.
