We’re Hiring: Manager for our Hay Store
Location: Sydney, NSW
Job Type: Full-time
About HAY
Founded in Denmark in 2002, HAY is a globally recognised design brand known for creating contemporary furniture, lighting and accessories that are functional, accessible and beautifully designed. Working with some of the world’s most talented designers, HAY blends Scandinavian design principles with modern manufacturing and innovation to create pieces that are relevant, enduring and joyful.
HAY’s philosophy is simple: good design should be available to everyone. The brand is celebrated for its bold use of colour, playful approach to form, and commitment to quality and sustainability — making it a favourite among design lovers and industry professionals alike.
About the role
As the HAY Store Manager, you will lead the day-to-day operations of our HAY retail showroom, ensuring an exceptional customer experience while driving sales performance and team engagement. You will be hands-on in the showroom, leading by example, nurturing client relationships, and maintaining the high visual and service standards that HAY is known for.
This role is ideal for a confident retail leader with a passion for design, people and premium customer experiences.
How you will contribute
– Leading, motivating and developing the retail team to deliver outstanding customer service
– Managing day-to-day store operations including rostering, sales performance and reporting
– Consulting with retail clients and providing tailored product solutions
– Building and maintaining strong relationships with repeat clients and design professionals
– Driving sales through excellent product knowledge and proactive client engagement
– Ensuring exceptional visual merchandising standards in line with HAY brand guidelines
– Managing stock, inventory control and ordering processes
– Overseeing quotes, sales orders and follow-up of client enquiries
– Maintaining a strong sense of pride and ownership in the presentation and performance of the store
Benefits & perks
– Work with an iconic, internationally recognised design brand
– Be surrounded by world-class contemporary furniture and accessories
– Creative, design-focused retail environment
– Opportunity to build relationships within the A&D community
– Supportive and collaborative team culture
– Competitive remuneration based on experience
About you
– Proven experience as a Retail Manager or Assistant Manager (premium or design retail preferred)
– Strong leadership skills with the ability to inspire and develop a team
– A passion for design, interiors and contemporary furniture
– Exceptional customer service and relationship-building skills
– Excellent organisational skills and attention to detail
– Confident balancing hands-on sales with operational and administrative tasks
– A proactive, positive and solutions-focused mindset
Remuneration is based on experience.
Only candidates with full working rights in Australia will be considered.
If you’re excited by the idea of leading a HAY showroom and representing one of the world’s most influential design brands, we’d love to hear from you — apply now with your CV and cover letter.
