Ready to take the next step in your career?
Whether you’re just starting out or bringing years of experience, this is your chance to join a supportive, growth-focused team in the collections and financial services industry.
About Us
At Complete Credit Solutions (CCS), we’re driven by one clear mission: to provide better financial outcomes for our customers through flexible payment solutions.
Since 2012, we’ve grown to become a leading Australian-owned and operated business, specialising in the acquisition and servicing of consumer debts—including credit cards, personal loans, and car finance. Our commitment to professionalism, empathy, and results sets us apart in the industry.
We’re committed to professionalism, empathy, and delivering real results for both our customers and our team. Now, we’re looking for Customer Relationship Specialists (CRS) to join our friendly and supportive team in Parramatta on a full-time permanent basis.
About the Role
As a CRS, you’ll be the frontline of customer engagement – responsible for reconnecting with customers, understanding their financial circumstances, and guiding them toward positive solutions. Your day-to-day will include:
- Conducting outbound/inbound calls with customers to negotiate tailored repayment solutions
- Skip-tracing and locating customers using investigative tools and resources
- Managing a portfolio of accounts with accuracy and empathy
- Maintaining compliance with regulatory requirements and company policies
- Achieving performance targets while delivering excellent customer service
About You
You don’t need a background in collections to succeed here – we value attitude and a willingness to learn above all else. While prior experience is a plus, it’s not essential. If you’ve worked in retail, sales, or customer service, you may already have more transferable skills than you realise! We’re looking for people who are:
- Confident communicators and good listeners
- Friendly, respectful, and calm – even under pressure
- Resilient, professional, and empathic when dealing with sensitive situations
- Able to work independently and within a team environment
- Motivated and results-oriented with a passion for helping people achieve financial solutions
- Excellent at problem-solving, lateral thinking and thinking ‘outside the box’
- Motivated to learn and grow
- Reliable, organised, and ready to build a long-term career
Why Join CCS?
Join a company that values you and your well-being! We get to know our team members and work with them to achieve their professional and personal goals.
- Competitive salary based on experience + performance-based monthly incentives
- Clear career pathways and ongoing development opportunities – continuous learning is part of our culture – we invest in your skills with workshops, mentoring, and support from experienced leaders
- Parramatta CBD office with easy transport access and a short walk from cafes and shops
- Supportive, team-focused culture – join a collaborative and driven team that celebrates wins together and supports each other through challenges
- Award celebrations and team outings to recognise achievements
- Smart casual dress code – dress for your day!
- Access to a range of group discounts via our HRIS, including private health insurance, gym memberships, gift cards and more!
Ready to Apply?
If you’re looking for a career move where you can truly make a difference and be rewarded for your efforts, we’d love to hear from you! Apply now with your resume and a brief cover letter outlining your experience and what excites you about this opportunity.
Start date for the successful candidate is Monday 9th February 2026 for induction in our Parramatta office.
At CCS, diversity, inclusion and belonging are central to our culture. We strive to create a workplace where people of all ages, backgrounds, and abilities can thrive. As an equal opportunity employer, we work to provide reasonable adjustments that ensure a positive, barrier-free recruitment process and a supportive environment for everyone.
Note: this position requires the preferred candidate to undergo a National Police Check. A criminal history does not necessarily disqualify a prospective candidate from selection.
Call us on 02 8898 0173 if you have any questions.
