Help the Team. Get Out on the Road. Keep Customers Moving.
We’re looking for a friendly and reliable Senior Customer Service Representative to support the Branch Manager in an Assistant Branch Manager support role, helping with the day-to-day running of the branch while also supporting the team with a mix of office and on-the-road tasks. You’ll help deliver and collect vehicles, prepare them for customers, assist with branch operations and administration, and ensure every customer has a smooth, positive experience.
About Compass
Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.
We live our values every day:
Care & Passion – to deliver outstanding service the way we’d want to be treated
Courage – to be empowered and make informed decisions
Can Do – a proactive mindset focused on solving problems and improving
Trust – to be counted on to do the right thing in all relationships
What You’ll Be Doing
- Ensure the smooth delivery and retrieval of vehicles for customers, aligning with both the Company’s and customers’ expectations.
- Providing support to the Branch Manager in team management issues.
- Be the escalation point for any day-to-day issues that need addressing urgently in the absence of a manager.
What You’ll Bring
- Preferred experience in a similar role or within the automotive industry.
- A full and clean driver’s license, a motorbike license is an advantage but not a necessity.
- Physically able to wash and prepare vehicles for delivery
- Exceptional customer service skills with at least one year of experience in a customer service role.
- Ability to work effectively independently and as part of a team.
- Able to solve problems in a fast-paced environment.
- Strong organisational and time management skills.
Why Join Compass
Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported.
You’ll also enjoy a range of benefits, including:
- Career development – many of our team members have progressed into senior roles across the business
- 12 weeks paid parental leave
- Access to the Employee Assistance Program (EAP) – confidential support when you need it
- Make a Difference Leave – one paid day per year to support a community cause
- Learning and development days to support your growth
- Team-building events and activities to strengthen connection and culture
- Exclusive discounts and offers through our business and HR partners
- Commission incentives available for meeting and exceeding key logistics KPIs
Ready to Apply?
Click Quick Apply and upload:
Your resume
A brief cover letter telling us why this role is a great fit for you
We value diversity and encourage applications from people of all backgrounds.
