Customer Service Representative

Join a thriving conveyancing firm during an exciting period of growth and transformation.    Colwell Conveyancing Group is expanding, and we’re looking for a motivated, people‑focused Customer Service Representative to join our vibrant and high‑performing team. If you’re passionate about delivering outstanding client experiences and want to build your career in a supportive, professional environment, this is the perfect opportunity.    Why Join Colwell Conveyancing Group?  At Colwell, our clients are at the heart of everything we do. We’re a modern, fast‑growing conveyancing firm with a reputation for excellence, collaboration, and genuine care. As we continue to expand our services and our team, you’ll be joining at a pivotal time, with real opportunities to contribute, grow, and shine.  You’ll be surrounded by a warm, engaged team who celebrate wins, support one another, and genuinely enjoy the work we do. We’re proud of our culture with open communication, shared success, and a focus on delivering exceptional outcomes for every client.    About the Role  Your purpose in this role is to help create consistently positive customer experiences and contribute to Colwell Conveyancing Group’s ongoing success. You’ll play a vital part in ensuring enquiries are handled promptly and professionally, customer satisfaction remains high, and our internal processes are followed with accuracy and care.  You’ll work closely with both our conveyancing and executive teams, collaborating daily to support our clients and uphold our shared values.     Key Responsibilities    Customer Support & Responsiveness  – Respond to all customer enquiries in line with our communication and responsiveness expectations. – Provide clients with the information they need as quickly and clearly as possible. – Apply our Customer Service Framework to maintain high levels of satisfaction. – Maintain accurate customer data at every interaction.   Customer Experience Delivery  – Evaluate daily customer interactions to ensure decisions are always in the client’s best interest. – Action all customer enquiries as early as possible. – Contact all customers who have settled in the previous 24 hours. – Share feedback with the team and help achieve the best possible outcomes.   Collaboration & Team Culture  – Communicate openly across all departments to support customer outcomes. – Support colleagues to achieve team targets and business goals. – Help contribute to our positive workplace culture and participate in company events.   About You  You’ll thrive in this role if you’re someone who is proactive, personable, and enjoys helping people.     Experience in professional services, conveyancing, legal practices, or real estate is highly regarded but just as important is your ability to build rapport, communicate with clarity, and stay organised in a busy environment.    If you love being part of a collaborative team, have a genuine passion for customer service, and want to grow your career as part of a leading conveyancing firm, we would love to hear from you.    How to Apply  Please submit your resume and a short cover letter to Alicia@conveyancinggroup.com.au.