Modern Workplace Support Engineer

Modern Workplace Support Engineer

Cloud CROWD is looking for a Modern Workplace Support Engineer to support major Windows 11 deployment programs across enterprise customer environments.

This role suits a technically strong field or Level 2 engineer who thrives in fast paced deployment environments and enjoys solving real world endpoint challenges.

About Cloud CROWD

Cloud CROWD is a specialist modern workplace and EUC consultancy delivering outcomes for enterprise and government organisations across Australia. The team prides itself on technical depth, strong collaboration, and maintaining high engineering standards.

You will work in a supportive team where senior engineers actively mentor developing staff, knowledge sharing is encouraged, and technical growth is part of everyday work. You will gain exposure to prestigious enterprise environments including ASX 50 organisations, along with Federal and State Government customers.

The company offers hybrid working arrangements, a prime CBD office location, and salary packaging options.

Responsibilities:

• Provide first and second line support for end-users, addressing technical issues related to hardware, software, and network connectivity.
• Troubleshoot build, application, and configuration issues.
• Support device provisioning, enrolment, and migration activities.
• Collaborate with cross-functional teams to implement IT projects and initiatives.
• Document technical processes and user guides to facilitate knowledge sharing within the team.
• Conduct training sessions for staff on new technologies and best practices.
• Assist with on site and remote rollout activities
• Work closely with senior engineers to ensure smooth deployment outcomes
• Maintain clear ticketing, documentation, and issue tracking

Required Experience:

• Proven Level 1/2 desktop or field support experience
• Hands on experience supporting Windows 10 or Windows 11 environments
• Experience assisting with large device rollout or refresh programs
• Strong troubleshooting skills across operating systems, hardware, and user environments
• Ability to work directly with end users and technical teams
• Effective communication skills, both verbal and written, with a focus on customer service.
• Familiarity with ITIL principles and practices is an advantage.