Customer Experience Representative – Casual
📍 North Lakes QLD
Join Our Frontline Team and Create Exceptional Experiences for Our Families
About Us
Carlile Swim is a nationally recognised swim school network with more than 150 years of combined experience and over 30 locations across Australia. Now united under one brand, we are committed to leading the industry and enriching the communities we serve through exceptional swim education and water safety.
Our people are at the heart of everything we do, and our Customer Experience teams play a vital role in supporting families from their very first interaction with Carlile Swim.
About the Role
We’re looking for Customer Experience (CX) team members to join our friendly teams at Carlile Swim North Lakes.
This is a frontline role where you’ll support families throughout their swim journey. You’ll manage bookings, welcome families into the centre, respond to enquiries, and assist with day-to-day operations at reception and around the pool deck.
As part of the role, CX team members are required to also teach in the pool. You’ll begin by training and working in the Customer Experience role to build confidence in our systems, programs, and family experience. From there, Carlile Swim will support you and cover the costs of the required training and licensing, so you can confidently deliver swim lessons as part of your role.
This blended role offers variety, hands-on involvement, and the opportunity to work across multiple areas of the swim school, with strong support and clear expectations.
What’s on Offer
- Casual role with flexibility based on centre needs
- Opportunity to increase hours over time
- Structured training and support across both CX and swim teaching
- Full support with swim teacher training and licensing requirements
- Clear career progression opportunities, including CX leadership pathways
What You’ll Be Doing
- Welcoming families and delivering warm, professional customer service
- Handling phone and email enquiries and managing swim school bookings
- Supporting families with questions and providing solutions with care
- Assisting on the pool deck and helping maintain a safe, inclusive environment
- Teaching swim lessons once trained and qualified
- Engaging with the local community and helping create memorable experiences for our swimmers
This Could Be You If You P.A.C.E …
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Passionate – bring energy, warmth, and authenticity to every interaction
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All In – take ownership and commit fully to supporting families and your team
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Connected – build trust, communicate clearly, and care deeply about people
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Evolving – are open to learning new skills and growing your career
You’ll also have:
- A friendly, people-focused approach and a genuine interest in helping others
- Strong communication and multitasking skills
- Experience working with children or in hospitality/customer service (preferred)
- CPR certification and a valid Working with Children Check (Blue Card), or willingness to obtain
- Willingness to complete swim teacher training as part of the role
- Reliability, flexibility, and the ability to commute if required
Why Join Carlile Swim?
- Be part of a dynamic and growing swim school community
- Gain valuable experience across customer service and swim education
- Access clear career progression pathways
- Make a meaningful impact on children’s learning and family experiences
- Work with a team that values fun, safety, connection, and growth
Ready to Dive In?
Apply now and become part of a team that’s passionate about helping kids thrive in and out of the water.
Carlile Swim is committed to safeguarding children and young people. All applicants will undergo an appropriate screening process prior to appointment.
