We have an exciting opportunity for a Patient Services Officer to support the Cardiac Device Remote Monitoring team as they enter a growth phase. You’ll play a pivotal role in delivering exceptional telephone and administrative support. Your responsibilities will include managing bookings, addressing patient queries, troubleshooting monitors, and facilitating the consent process with a caring and professional demeanour.
As part of our team overseeing the follow-up of cardiac devices, ensuring quality is paramount. You’ll promote compassionate service to both patients and staff, liaising effectively across our network. Your ability to manage workload efficiently, assess urgency, problem-solve, and conduct basic troubleshooting of monitors and smartphone apps will be key. Proficiency in using electronic medical records, remote monitoring patient management systems, and other computer technologies is essential.
What you’ll do:
- First point of contact for all patient enquiries, bookings and enrolments
- Proficiently manage administrative duties
- Oversee electronic medical records, remote monitoring patient management systems, and other computer technology
- Manage the administrative follow up of cardiac devices (e.g. pacemakers) including disconnected monitors.
Who you are:
- Previous customer service or call centre experience is highly desirable with an ability to respond sensitively to patient and referrer needs.
- Confident on phones, with a high call volume
- Experience with Monday.com is desirable.
- Ability to time manage, learn quickly and prioritise tasks
- The ability to work under pressure and respond to fluctuating workflow and internal/external demands.
- Ability to work independently from a remote location, as this role is hybrid.
What’s in it for you:
We understand it’s important to look after our staff, so here’s something for your wellbeing:
- Enjoy the flexibility of hybrid work
- Be part of our growth and success of our journey
- 1/2 RDO once a fortnight.
- Rewarding role supporting patients through a time of change
Work with a connected, collaborative team who support each other daily and a fun office culture for your days in office.
Don’t meet every single requirement? You don’t need to. If you’re interested in this role, we encourage you to apply even if your past experiences don’t perfectly align with the skills we’ve listed.
If this sounds like something you would like to be a part of, we invite you to click “apply now” and share your interest. We look forward to hearing from you.
