About the role
The Quality Improvement Project Officer is responsible for supporting quality improvement
(QI) within primary care. This includes support with Plan-Do-Study-Act (PDSA)
Cycles underpinned by identified practice needs and data. You will apply project management
methodologies to build primary care practice capability for data driven QI,
adoption of digital health innovations and for integration across the health
system. You will also play a key role in identifying issues and challenges
within primary care.
This permanent, full-time role will work collaboratively with our Education Lead and
GP Advisor to develop educational events that address our identified areas of need and support
ongoing training for primary care staff.
About the team
Reporting to the Manager Quality Improvement, you will be part of the QI Team that sits
under the Primary Care Integration Business Unit working closely with the primary care workforce across the sector and across all Business Units within CHN. The team’s core focus is to support
primary care in the ACT in data driven continuous quality improvement activities, delivering high quality education and fostering networking and integration opportunities to deliver person-centred care at the right time and
at the right place.
See yourself in our team
You will work collaboratively with the QI team, using your highly developed problem-solving
skills to develop innovative resources and solutions to promote continuous quality improvement in primary care. Your strong interpersonal skills and stakeholder engagement will enable you to build relationships with general practices and other primary care providers to support their continuous quality improvement activities, including the adoption of digital health technologies. Using
practice performance data, along with stakeholder feedback, you will identify and analyse key challenges within the primary care and broader health sector and develop innovative
resources and data-driven solutions that strengthen service delivery, improve
health outcomes, and align with CHN priorities.
This is an exciting time with changes occurring in how communities seek and receive primary care. As a member of the QI Team, you will have the opportunity to support primary care, in particular general practices, as they implement new initiatives announced as part of the Strengthening Medicare Taskforce Report, the 10-Year Primary Health Care Plan and the National PHN Allied Health in Primary Care Engagement Framework. Your ability to develop and implement
projects will see you contributing to the CHN Strategic Plan.
As part of working at an innovative organisation, you will also contribute to process improvement and broader CHN projects and initiatives.
Work location
This position is based in our newly renovated and modern office, located in the heart of the Belconnen town centre. We support flexibility and a hybrid work model at CHN and are happy to work with the successful candidate to ensure balance between work and life.
Working at CHN
At CHN you will have an opportunity to work with professional subject matter experts and experienced leaders who encourage and support you to develop your interests,
expertise and achieve your ambitions.
Some of the reasons CHN employees love working here include:
Work-Life Balance & Wellbeing
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Paid December leave: Recharge during our annual close-down period with additional paid leave.
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Comprehensive Leave Options:
Access leave entitlements on top of Annual Leave, including Family and Wellbeing Leave, as well as Religious, Cultural and Ceremonial Leave.
Flexible Work Arrangements
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Hybrid work: Enjoy flexible working options designed to promote a sustainable
work-life balance.
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Purchase additional leave: Create more time for yourself when you need it with the ability to
purchase up to 2 weeks of extra leave per year.
Career Growth & Development
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Professional
Development Fund: Access a dedicated fund to support your professional development goals.
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Study Leave: Take advantage of our generous study
leave option to support your learning and development goals while balancing
work commitments.
Meaningful & Impactful Work
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Purposeful Work in Health:
Be part of fulfilling, varied work that advances how health is delivered in Canberra, improving health outcomes for ACT the community.
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Collaborate with Health Experts: Work alongside key health professionals and stakeholders across the health sector, contributing to impactful initiatives.
Culture & Community
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Supportive,
Collaborative Workplace: Join a team environment built on
collaboration and mutual support.
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Diverse and Inclusive Environment:
Thrive in a workplace that prioritises diversity, inclusion and wellbeing.
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Sustainability and social impact:
Support our commitment to sustainability as we partner with others who make
responsible choices for people and the planet.
Financial Benefits & Rewards
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Competitive Remuneration Package: Receive a competitive salary with an attractive benefits package through Salary Packaging of up to $15,900 of your pre-tax income per FBT year to maximise your take-home pay
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Above-standard
Superannuation: pursue long-term financial wellbeing with contributions that are always
0.5% higher than the Super Guarantee.
Learn more about CHN from our website: Capital Health Network |
Home (chnact.org.au)
Position Salary: $48.52 per hour (approximately $96,178 per annum) plus superannuation
Employment type: Permanent, Full time
Working Days/hours: Full time standard
How to apply
Applications close: 11.59pm, 13 April 2026
Position documentation can be found here https://www.chnact.org.au/capital-health-network-positions-vacant
Please apply using the ‘apply’ button. Your application MUST include a cover letter addressing how your skills, experience and expertise will meet the functional competencies (max. 3
pages), salary expectations, and your CV (max. 3 pages). Please do not send
your applications to the recruitment email address.
Please note: Applicants are required to have full Australian work rights at the time of application and include details of any visa limitations and end dates in the application cover letter.
For further enquiries: Please contact Kate Aigner, Manager Quality Improvement: recruitment@chnact.org.au
CHN, ACT’s Primary Health Network welcomes applications from Aboriginal and Torres
Strait Islander people, people with diverse cultural and linguistic backgrounds
and people with disability. CHN will provide reasonable adjustments for
individuals with cultural requirements and/or individuals with a disability
throughout the recruitment process.
If you identify as a person who may require adjustments to the application, recruitment, selection and/or assessment process, please advise via recruitment@chnact.org.au or 02 6287 8099 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
