Your Next Opportunity
Campbell Property Group (CPG), one of Australia’s leading residential construction and property development companies. If you are passionate about the construction and home building industry, have excellent customer service skills and a strong desire to help people, we have an exciting opportunity for a Customer Service Consultant to join our high performing Pre-Construction team for Clarendon Homes NSW.
As a Customer Service Consultant, you will be at the forefront of our client interactions during the critical early stages of their home-building journey. Your role will be pivotal in guiding customers through the pre-construction process with professionalism, empathy, and attention to detail. By ensuring clear communication and providing timely support, you will help set the foundation for a smooth and positive building experience, fostering strong relationships and confidence in Clarendon Homes from the very beginning.
What you’ll do
- Liaise with customers via regular phone calls and emails, building rapport and supporting them throughout the pre-construction journey
- Schedule clients for tender and contract appointments, manage calendars proactively and ensure all meetings are coordinated smoothly
- Keep customers well informed of key milestones, providing clear written communication and ensuring all required documentation is delivered accurately and on time
- Collaborate with internal stakeholders including sales, drafting, estimating, and compliance teams to gather updates and respond to customer queries
- Prepare and process variations, contracts, and associated paperwork, ensuring all documentation is complete and compliant
- Coordinate approvals, finance requirements, and other pre-construction documentation to ensure a smooth progression to site start
About you
To be successful, you’ll bring:
- Proven experience in customer service, administration, or a related role within residential building, construction, or property
- Strong communication and interpersonal skills, with the ability to build trust and rapport with customers
- Excellent organisational skills and a sharp eye for detail, ensuring accuracy across multiple documents and tasks
- Confidence using digital communication tools, CRM systems, and Microsoft Office
- A proactive, solutions-focused mindset with a genuine commitment to delivering an exceptional customer experience
What’s on offer
When you join Campbell Property Group, you’ll enjoy:
- Competitive salary + flexible working options
- Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
- Retail discounts across travel, groceries, and lifestyle
- Savings on home builds, trades, suppliers, and utilities
- Ongoing learning and development through the CPG Academy
- Generous leave – including parental, birthday, volunteer, and community service leave
- Wellbeing support for you and your family (EAP, financial coaching, health programs)
About us
At Campbell Property Group (CPG), we’re passionate about creating better lifestyles for Australians through quality homes, communities, and services.
Our businesses include:
- Clarendon Homes – award-winning, innovative homes across NSW & QLD
- Domaine Homes – affordable, stylish homes designed for modern families
- CPG Estates – developing vibrant, sustainable communities
- Loan Market Elevate – expert financial solutions to support our customers’ property journeys
With over 45 years in the home building industry, we’ve built a reputation for quality, integrity, and customer care.
At Campbell Property Group (CPG), everyone has a home. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal opportunity employer.
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