Operations Team Leader

Lead the operations behind essential aged care assessments. Shape systems, support people, and make every service delivery count.

The Company

At the Occ Health Group, our purpose is clear: helping people stay healthy, safe and injury free. Our aged care division supports Australians to live independently at home for longer through essential assessment services.

When you join us, you become part of a group that lives by its values of integrity, innovation, proactivity and communication.

The Role

As Operations Team Lead, you’ll lead our aged care assessment operations team, managing scheduling, client liaison, and administration while ensuring seamless service delivery. You’ll balance people leadership with hands-on involvement in a fast-paced, client-centred environment.

Your day-to-day will include:

• Lead scheduling and admin teams
• Oversee assessor rostering and workforce coordination
• Ensure exceptional client service and communication
• Manage daily operational administration and data integrity
• Drive continuous improvement across workflows
• Coach and develop team members
• Partner with assessors, trainers and stakeholders

About You

• Operational leadership in fast-paced service delivery
• Experience with scheduling, rostering or client operations
• Exceptional communication and organisational skills
• Confident with Microsoft Office and databases
• Proactive problem solver with improvement mindset
• Compassionate, calm and client-centred approach
• Understanding of aged care assessment processes (desirable)

Why Join Us?

• Hybrid flexibility between office and home
• South Melbourne location near great cafes
• Access to EAP and wellbeing workshops
• Dog friendly, modern office with breakout zones
• Professional development opportunities
• Values-driven culture that makes a difference
• Regular team social activities

Ready to lead a team that helps Australians live independently at home for longer? Apply today.