Customer Service Consultant
Full-Time | Immediate Start
$77,000 + Super
Office-Based | Seventeen Mile Rocks
About the Role
Australian Fundraising is seeking a motivated and customer-focused Customer Service Consultant (Fundraising Coach) to join our in-office team. This is a phone and email–based customer service role where you’ll support schools and community groups across Australia, guiding them through their fundraising journey from start to finish.
If you enjoy helping people, building relationships, and delivering high-quality customer service, this role is ideal for you.
About Us
Australian Fundraising is a proudly family-owned business with over 25 years of experience. We are Australia’s largest supplier of Holi Colour Powder and deliver some of the country’s most successful fundraising programs, including Monty’s Monster Fun Run and Billy G Gourmet Cookie Dough. Our long-standing success is built on strong customer relationships and a supportive, team-first culture.
Key Responsibilities
As a Customer Service Consultant, you will:
• Provide exceptional customer service via phone and email
• Act as the main point of contact for schools and community groups
• Guide customers through each stage of their fundraising campaign
• Answer enquiries, provide advice, and resolve issues efficiently
• Monitor fundraising progress and offer proactive support
• Build long-term relationships through clear communication and follow-up
• Maintain accurate records and manage multiple accounts simultaneously
About You
You are someone who:
• Has strong phone and email communication skills
• Brings a customer-first mindset to every interaction
• Enjoys helping others succeed and reach their goals
• Is organised, reliable, and able to manage multiple priorities
• Is confident, professional, and positive
• Has previous experience in customer service, call centre, admin, or client support (highly regarded)
What We Offer
• Competitive salary $77,000 + Super
• Full-time, stable employment with immediate start
• Supportive and friendly office-based team
• Meaningful work making a real impact in schools and communities
• Ongoing training and development
• Convenient Seventeen Mile Rocks location
How to Apply
If you’re ready to join a customer-focused team and make a difference, click Apply Now or call 1300 133 022 and ask for Josh.
Successful applicants will be contacted to arrange an interview.
