Join Bittn at the moment everything is changing.
About Us
Bittn Queensland Pty Ltd has one remit: to be deliberately different.
We’re reshaping the termite and pest control industry by being customer-obsessed, tech-driven, and whip-smart. We use science combined with the latest tech to get rid of pests, and smarter systems to create an extraordinary customer experience.
Bugs haven’t gotten smarter. But we have. It’s smarter, safer science.
Now, we’re doubling down. With plans to double the business in the next 18 months, our newly formed digital operations are at the heart of scaling those ambitions, and Salesforce is the engine driving it all.
The Opportunity
This is a Salesforce Administrator role designed for someone who loves solving problems, improving systems, and building automation that makes businesses run better. Located at our headquarters in the Helensvale.
You’ll work closely with our Digital Transformation Lead, supporting and enhancing our Salesforce platform across:
- Sales Cloud
- Service Cloud
- Field Service
- Marketing Cloud
- Xero integration
- Appointment Assist & other automation
You’ll be hands-on with configuration, data quality, troubleshooting, documentation and small-to-medium enhancements that strengthen our platform and user experience.
If you want a role where you actually see the impact of your work, this is it.
What You’ll Do
Platform Administration & Enhancements
- Maintain and enhance Sales Cloud, Service Cloud, Field Service and Marketing Cloud
- Build and optimise Flows, validation rules, permission sets and page layouts
- Support UAT, test scripts and release management via Copado
- Maintain platform stability and minimise technical debt
Data Management & Quality
- Execute data uploads, deduplication, merges and governance activities
- Monitor data flows across Xero, Appointment Assist and integrations
- Identify and resolve data issues proactively
Process Improvement & Documentation
- Map processes and implement Salesforce best-practice improvements
- Translate business requirements into scalable technical solutions
- Maintain documentation for workflows, integrations and releases
- Support rollout of new features with training materials and guides
User Support & Enablement
- Provide timely, helpful support to internal users across CX, scheduling, finance, sales and field
- Troubleshoot issues and implement durable fixes
- Deliver training and onboarding for new features and processes
Cross-Functional Collaboration
- Work closely with Field Service, CX, Scheduling, Finance and Sales
- Participate in workshops to understand operational challenges
- Contribute to digital transformation projects across the business
What You’ll Bring
Experience
- 2–4 years hands-on Salesforce Administrator experience
- Strong capability in Flows, reporting, dashboards and declarative automation
- Experience supporting field service or operational teams (highly beneficial)
- Experience documenting systems and delivering training
- Experience contributing to platform improvement or digital transformation initiatives
Knowledge
- Sales Cloud, Service Cloud, Field Service
- Marketing Cloud Growth (preferred)
- Salesforce data model, security model and platform architecture
- Process mapping and requirements gathering
- APIs & AppExchange familiarity
Competencies & Attributes
- Proactive problem solver with strong troubleshooting capability
- Clear communicator with technical and non-technical users
- Highly organised with strong documentation habits
- Adaptable, curious and comfortable with change
- Collaborative and values-aligned (Simple, Not Complex; One Step Ahead; Good Energy)
Why Join?
We’re in an exciting stage of building – new systems, new automation, new ways of working. As our Salesforce Administrator, you’ll have:
-
Mentorship from a highly capable Digital Transformation Lead
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Real ownership across platform enhancements and data quality
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A voice in shaping the digital ecosystem supporting our next chapter
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Good energy, genuine collaboration, and a team that actually values great work
We’re not just filling a role — we’re building a capability. And you’ll be at the heart of it.
How to Apply
If you’re a Salesforce Administrator who loves improving systems, streamlining processes and solving meaningful problems, we’d love to hear from you.
Please submit both your Cover Letter & Resume for review.
We thank all applicants for their interest; shortlisted candidates will be contacted for an interview.
