Assistant Store Manager (2IC) | Full-time | Kawana Shoppingworld

Summary:

As an Assistant Store Manager (2IC) at Kawana Shoppingworld, you will play a pivotal role in supporting the Store Manager in the daily operations of our retail store. Your leadership will help drive sales, enhance customer satisfaction, and ensure the store runs efficiently. This position is essential for maintaining our high standards of service and operational excellence, contributing to the overall success of our retail environment.

Responsibilities:

• Assist the Store Manager in overseeing daily store operations and staff management.
• Support the development and implementation of sales strategies to achieve store targets.
• Ensure exceptional customer service is delivered consistently by all team members.
• Monitor inventory levels and assist in stock management and replenishment.
• Train, mentor, and motivate staff to enhance their performance and career development.
• Assist in maintaining visual merchandising standards to promote products effectively.
• Handle customer inquiries and resolve issues in a professional manner.
• Prepare reports on sales performance and operational metrics for management review.

Qualifications:

• Proven experience in a retail management or supervisory role, ideally within a fast-paced environment.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Ability to analyse sales data and make informed decisions.
• Strong organisational skills and attention to detail.
• Flexibility to work varied hours, including weekends and public holidays.
• A passion for retail and a commitment to delivering outstanding customer service.