A Bit About Us – Big Screens, Big Impact!
At Big Screen Video (BSV), we don’t just build screens — we bring spaces to life! Whether it’s lighting up stadiums, shopping centres, campuses or city skylines, our digital LED installations make a serious impact.
From massive billboards and game-day scoreboards to dazzling video displays and digital signage, our work turns heads across Australia, New Zealand and beyond. You’ve probably already seen our screens at places like the MCG, Crown Casino, The Gabba, Movie World or UTS Sydney – just to name a few.
With hubs in Sydney, Melbourne, Gold Coast, Adelaide, Las Vegas and Shenzhen, we’ve delivered over 2,000 projects across 4 countries (and we’re just getting started). We work across a mix of exciting industries – from sport and education to hospitality, retail, transit and out-of-home media – creating bold, beautiful digital experiences that leave a lasting impression.
Join our crew as a Service Desk Technician!
We’re on the hunt for an energetic, team-player, who loves to solve problems!
What You’ll Be Doing.
As a Service Desk Technician, you will be an integral part of our after-sales support service as the first point of call to liaise with clients and organise technicians and contractors to assist in providing technical support, resolving faults and meeting demanding service level agreements. You will work as part of the team to ensure the smooth monitoring of all BSV screen installations with a particular focus on quality control.
Here’s a taste of your day-to-day.
- Monitoring BSV screen installations.
- Providing technical support by troubleshooting system and network issues and resolving hardware and software faults for clients, colleagues and contractors.
- Prioritising and executing unplanned work while allocating resources to resolve faults, complete onsite repairs.
- Ensuring the highest level of service is provided to our customer base.
- Ensure all required WHS documentation is completed before commencement of work.
Our Service Centre is open 7 days a week from 6am to 10pm every day of the year. Weekend and public holiday shifts are to be expected with this role.
Who You Are.
- Tech‑savvy with a proactive, hands‑on approach
- Strong communicator able to engage across platforms and translate technical information clearly
- Enjoys problem‑solving and tackling challenges
- Excellent time‑management skills
What You’ll Bring to the Team.
- Previous experience with LED screens and LED control systems (Novastar, ConnectWise, Brightsign/Broadsign)
- Strong analytical skills with previous experience in fault-finding
- High attention to detail
Why You’ll Love Working at BSV.
At the heart of it all, BSV is built on five simple values:
- Respect – for clients, their stories, and customers.
- Certainty – our quality creates inherent trust.
- Curiosity – we give everything to every project.
- Partnerships – we’re people’s long-term partners.
- Fun – we work with laughter and smiles.
We’re all about building bright futures – not just through our LED screens, but for our people too. Here’s what you can look forward to when you join the BSV crew:
Real Growth, Real Opportunities – we’re big on professional development and promoting from within. Whether you’re keen to learn new skills or take the next step in your career, we’ll back you every step of the way.
Supportive Vibes All Around – you’ll be part of a vibrant, energetic team that values collaboration and having a good laugh. Our people are approachable, down-to-earth, and always ready to lend a hand. All staff have free access to our Employee Assistance Program (EAP), so you’ve always got someone to talk to when life gets busy.
Perks That Pay Off – Thanks to Employment Hero, our team scores exclusive discounts, cashbacks and savings at some of Australia’s top retailers. Think of it as a little reward for being awesome.
A Culture That Actually Means Something – We work hard, but we know how to celebrate too. From team bonding events to an all-expenses-paid bi-annual town hall, there’s always something fun on the calendar.
Ready to light up your career? Apply now and be part of something BIG – literally!
