Accounts Receivable

As a Level 1 Accounts Receivable Officer, you are the frontline representative of our business, responsible for interacting with customers and resolving payment-related issues. You will provide advisory support across a range of services, including internet, email, voice, and other products we supply.

You are expected to demonstrate professionalism and empathy while delivering a high level of customer assistance.

Key Responsibilities

• Answer incoming customer calls, providing over-the-phone finance and billing support, including assistance with payments, retention, and cancellations.
• Maintain accurate and detailed records of all customer interactions within the ticketing system, including matters related to accounts receivable and investigations.
• Manage assigned tickets, ensuring all issues are followed through to resolution or appropriately escalated.
• Collaborate with Level 2 support staff and Team Leaders on escalated matters to resolve complex customer concerns.
• Liaise with third-party wholesale providers where required to assist in resolving customer issues.
• Communicate effectively with customers via phone, tickets, email, and other relevant channels.
• Utilise APN’s information management systems and tools to accurately investigate and manage customer services.
• Process scheduled payments and update customer payment details as required.

Qualifications & Experience

• Proven experience in Accounts Receivable, billing, or finance administration.
• Strong understanding of invoicing, payment allocation, and account reconciliation.
• Experience managing customer payment enquiries, disputes, and overdue accounts.
• High level of accuracy and attention to detail in financial data processing.
• Proficiency in billing/accounting systems and Microsoft Excel.