About Us
The Australian Computer Society (ACS) is Australia’s leading professional association for the technology community, representing over 40,000 members across industry, government, and education. Established more than 50 years ago, ACS is a member-led not-for-profit organisation committed to advancing Australia’s technology sector. Our mission is to power Australia’s technological brilliance, supporting the delivery of government services, enhancing education, and driving innovation and productivity across businesses.
About the Role
As a Member Services Coordinator, you’ll be the first point of contact for our members, helping to create seamless, positive experiences while supporting events, programs, and campaigns that connect and grow our technology community. This is an exciting opportunity to build your career in a dynamic, professional environment where your initiative, people skills, and proactive approach make a real impact.
This role is initially fixed term for 12 months, with the opportunity to become permanent.
Key Responsibilities
- Serve as the first point of contact for ACS members in Queensland, providing responsive, professional support and building strong, lasting relationships.
- Drive membership engagement through campaigns, direct outreach, and opportunities to upsell or cross-sell ACS products and services.
- Coordinate and deliver high-quality events, ensuring smooth operations, positive experiences, and strong relationships with stakeholders.
- Maintain accurate member records, contacts, and opportunities using Salesforce and branch databases, ensuring data integrity and usability.
- Collaborate with internal teams, industry partners, and community stakeholders to enhance member experiences and promote ACS as Queensland’s trusted tech authority.
- Anticipate challenges and opportunities, providing informed recommendations to support membership and event goals while adhering to governance and compliance standards.
About You
You are a customer-focused and proactive professional with a strong sense of ownership and pride in your work. You bring a confident yet approachable style, building trust through clear communication and reliability.
You thrive in dynamic, corporate environments where you can manage multiple priorities, anticipate needs, and take initiative. Solutions-oriented and organised, you enjoy keeping things running smoothly and spotting opportunities to improve processes and outcomes.
Ambitious yet humble, you’re motivated to grow, open to learning, and eager to build a long-term career in a professional organisation where your contribution makes a real impact.
What You Bring
Qualifications
- TAFE or university qualifications in business, communications, marketing, or related fields – or equivalent practical experience.
Work Experience
- Proven experience in customer service, member services, or administration in customer-facing environments (retail, hospitality, or corporate office).
- Experience with CRM systems (Salesforce preferred) and event coordination highly regarded.
- Exposure to technology sector or branch operations is a plus.
Skills
- Strong relationship-building and communication skills, both written and verbal.
- Highly organised, able to manage multiple priorities and deadlines with attention to detail.
- Proactive, solution-focused mindset with confidence to take initiative.
- Competent in Microsoft Office; familiarity with event management systems and basic financial tracking is advantageous.
- Collaborative team player who embodies ACS values and promotes positive member experiences.
Why Join ACS?
When you join ACS, you’re joining a team of professionals committed to advancing Australia’s digital capability. We value diverse perspectives, encourage ideas, and work collaboratively to deliver meaningful outcomes.
Rewards and Benefits
- Flexible Work Environment – Hybrid working arrangements with a mix of remote and in-person collaboration.
- Extra Leave Options – Three gifted days per year, a recharge day, and two floating holidays.
- Professional Development – Access to Skillsoft, MySFIA skills assessment, and a yearly training allowance.
- Engaging Workplace Culture – Inclusive team environment with regular activities, learning sessions, and support.
- Exclusive Membership Benefits – Complimentary ACS membership offering extensive resources and networks.
- Financial & Well-being Support – NFP salary packaging and access to confidential EAP services.
- Family-Friendly Policies – Supportive leave options for parents and caregivers.
How to Apply
Click ‘Apply Now’ and submit your resume and cover letter outlining why you’re the perfect fit for this role.
Please note that successful applicants will be required to undertake a police check as part of the recruitment process.
