Claims Specialist
Austagencies Pty Ltd is a company that employs over 200 industry professionals throughout Australia. We are a progressive organisation that values our staff and offers them superior working conditions.
We have an exciting opportunity for an experienced and professional Claims Specialist to work between our North Sydney office and home on a hybrid basis. The successful candidate will provide a professional claims handling service to clients by providing solutions, achieving the best possible cost outcomes, and enhancing the client/broker/insurer relationships. The workload is constant and the ability to work accurately and autonomously whilst under pressure is a prerequisite of this position.
Your responsibilities will include, but are not limited to:
- Interpretation of policy coverage and assess indemnity
- Manage an end-to-end portfolio of General Insurance claims including Property (including but not limited to Engineering, Contract Works, Motor Dealers), Liability and Personal Injury claims within a delegated level of authority.
- Manage enquiries from a variety of internal and external parties and provide appropriate and timely responses to correspondence, issues and claim outcomes
- Investigating and negotiating on Claims and collaborate with Insurers and Legal Representatives on complex issues
- Developing and maintaining strong working relationships with a range of clients, service providers and other insurance professionals.
The successful applicant will have:
- A minimum of 3 years’ experience in General Insurance including Property (including but not limited to Engineering, Contract Works, Motor Dealers), Liability and Personal Injury claims is essential for this position.
- Understanding of claims management requirements involving Local and Lloyd’s cover holders
- Detailed and up-to-date knowledge of relevant insurance legislation and regulations and of current requirements and practices relating to government organisations.
- Demonstrated ability to take ownership of customer experience and advanced skill in building rapport, understanding stakeholder requirements and resolving concerns.
- Strong capability to communicate clearly, concisely and appropriately both orally and in writing.
- Ability to assess and comment on the recommendations of insurers and lawyers will be crucial.
This is a busy role; however, the team culture is fantastic, and you will have the support of the team to ensure you are meeting agreed service level agreements, and are successful.
If this role sounds like you, please apply now!
Any offer of employment is dependent upon the satisfactory completion of background checks by AUB Group or by an external third-party on our behalf.
AUB Group welcomes all people regardless of ethnicity, faith, sexual orientation, and gender identity, and we are dedicated to providing a workplace environment that supports and values diversity, inclusion and equality.
