ATL Insurance Group and Insuret Pty Ltd are modern underwriting agencies focused on motor and
transport insurance – real people delivering real, practical service. Together, we’re customer-focused, commercially minded, and passionate about making insurance simpler, smarter, and more supportive.
ATL specialises in transport and specialist motor risks, partnering with brokers to support small to medium transport businesses, whilst Insuret offers coverage to Car rental businesses, rideshare and chauffeur services, and community passenger transfer providers. Insuret brings deep expertise in consumer and commercial motor insurance, with a strong focus on scalable underwriting, data-led
decision making, and consistent, high-quality customer outcomes.
We’re seeking a Brisbane based Recoveries Consultant to join our growing team! The Recoveries Consultant manages the end to end recoveries life cycle for our clients and customers, working to achieve outcomes that are consistent with Company and regulatory objectives, values, standards and policies.
As a Recoveries Consultant you will:
- Manage recovery files in line with delegated authority and the guidelines and processes of Insuret and ATL.
- Negotiate settlements with customers, intermediaries and third parties.
- Recover funds from Third Parties, Third Party Insurers, and Hirers in breach of their rental agreement.
- Be the first point of contact for customers and intermediaries, working to resolve any issues in a timely and fair manner.
- Identify gaps in process, systems, guidelines within the organisation and recommend potential solutions to ensure our business operates in a compliant, efficient way.
- Assist the Recoveries & Complex Claims Leader in maintaining strategies to effectively manage recovery files.
- Work with peers to plan, implement and monitor these strategies.
- Maintain and deliver a high standard of communication in internal and external communications.
- Support the Recoveries Specialist & Team Lead by attending customer meetings, fostering long term relationships that ensure ongoing business success.
- Assisting in maintaining relationships with key service providers and monitor and review performance in line with our required service standards and other strategic objectives
- Collaborate with internal stakeholders to raise awareness of claims that may impact on underwriting decisions at both policy and intermediary level.
Skills, Knowledge and Experience
- High level of knowledge of the Insurance Contracts Act and its implications for the provision of client services.
- A track record working in general insurance with motor claims experience, including managing supplier relationships.
- Good interpersonal communication skills with the ability to foster cooperative and professional working relationships with managers, peers, team members and business partners.
- Demonstrated commitment to ongoing learning and professional development.
- General Insurance Code of Practice certification
In return, we offer….
- Competitive base salary with potential to earn annual performance-based bonuses.
- Central CBD office locations with flexible hybrid working
- A role where you can make a significant impact towards people and business growth. Opportunities to actively contribute to, and deliver, strategic projects and gain experience across different parts of the business
- Career, training, and personal development opportunities.
- Exposure to the Envest Group, a diverse insurance investment and distribution business with a national footprint and a portfolio of dynamic brands.
- A supportive work environment with a fun culture!
