Commercial Customer Relationship Manager

Customer Relationship Manager – Call Centre (Commercial)

Alexandria, NSW | Full-Time | Entry Level Role

Looking to launch your career in customer service? Join ARMA Group, an ASX-listed leader in credit management, helping some of Australia’s biggest brands resolve debt with empathy and innovation.

🌐 www.armagroup.com.au

About the Role:

This is a full-time, in-office call centre role where you’ll manage general insurance claims (primarily motor), assess liability, and recover funds from at-fault parties. You’ll handle a high volume of inbound and outbound calls, negotiate outcomes, and help resolve disputes — all in a fast-paced, detail-driven environment.

What You’ll Do:

• Negotiate payments to achieve positive financial outcomes for all parties
• Problem solve and objection handling to achieve account resolution.
• Ensure compliance with industry regulations and guidelines
• Support customers, including those experiencing financial hardship
• Resolving customer queries in a timely manner and actioning accordingly.

💡 What You’ll Need:

• Strong communication skills (verbal & written)
• Confident with Microsoft Office & quick to learn systems
• Empathy, resilience & emotional intelligence
• Great time management and attention to detail
• Customer service experience is great, but not essential!

Why ARMA?:

• Full training and clear career pathways
• Incentives and bonus rewards
• Wellness support via Employee Assistance Program
• Onsite gym, games rooms, and team social events
• A high-performing, supportive team culture
• Be part of a fast-growing, ASX-listed national brand

❤️ ARMA Welcomes Diversity

We’re proud to be an equal opportunity employer, embracing diversity across gender, culture, disability, and identity. If you meet the criteria, we want to hear from you.

✅ Apply Now!

📩 Send your resume and cover letter to: careers@armagroup.com.au

🛂 Applicants must have valid Australian work rights

🔍 Police check required for successful candidates

Start your career with purpose — join ARMA Group today!