Collections Officer

🚀 Join ARMA as a Collections Officer

Alexandria, NSW | Full-Time | 1-2 years’ experience desirable

Looking to launch your career in customer service? Join ARMA Group, an ASX-listed leader in credit management, helping some of Australia’s biggest brands resolve debt with empathy and innovation.

🌐 www.armagroup.com.au

👇 What You’ll Be Doing:

Handling inbound & outbound calls with care and professionalism

Supporting customers facing financial hardship

Negotiating fair, compliant payment solutions

Resolving account issues and overcoming objections

Hitting KPIs while living ARMA’s Core Values

💡 What You’ll Need:

Strong communication skills (verbal & written)

Confident with Microsoft Office & quick to learn systems

Empathy, resilience & emotional intelligence

Great time management and attention to detail

Customer service experience is great, but not essential!

🎁 Why ARMA?:

Full training and clear career pathways

Incentives and bonus rewards

Wellness support via Employee Assistance Program

Onsite gym, games rooms, and team social events

A high-performing, supportive team culture

Be part of a fast-growing, ASX-listed national brand

❤️ ARMA Welcomes Diversity

We’re proud to be an equal opportunity employer, embracing diversity across gender, culture, disability, and identity. If you meet the criteria, we want to hear from you.

✅ Apply Now!

📩 Send your resume and cover letter to: careers@armagroup.com.au

🛂 Applicants must have valid Australian work rights

🔍 Police check required for successful candidates

Start your career with purpose — join the ARMA family today