ECOMMERCE COORDINATOR

About the job

The Aquila brand has been an icon in the men’s fashion market since 1958, with humble beginnings making quality shoes in Melbourne for Australian men. Over sixty years on, Aquila is now the leading men’s footwear brand in Australia with over 35 stores and a thriving online business.

ECOMMERCE COORDINATOR

Aquila is growing and we have an exciting opportunity for a full-time permanent role. Reporting into the eCommerce Manager, this role is responsible for owning product accuracy, supporting strategic decisions, and making sure what customers see online reflects the quality of the brand. You’ll work closely with the eCommerce & Marketing team, as well as the wider business, to deliver high-quality online experience.

Key responsibilities:

• Own and manage the end-to-end product lifecycle across Aquila website and 3rd-party channels, including product enrichment, QA, and go-live, making sure every product is accurate, complete and on time – in line with collection launches.
• Ensure best in class product descriptions to align with our brand tone of voice and SEO strategy.
• Conduct rigorous product data QA across all variants, including descriptions, categories, imagery & pricing – attention to detail and ownership of this is vital.
• Liaise with in-house Product & Buying team to establish a weekly delivery schedule and the timely upload of all products to the website.
• Coordinate regular checks across all online channels, to ensure Product category pages and product pages have accurate and up-to-date information, including photography, pricing, stock availability, descriptions, and metadata. 
• Support the eCommerce Manager with effective trade and content updates across the website.
• Support the eCommerce Marketing Manager with effective trade and content updates across the website.
• Brief and work with the Graphic Design Lead and eCommerce Marketing Specialist to brief and make sure deliver website content that meets brand and commercial standards.
• ·Support in the maintenance of product categorisation and filtering to enhance onsite search and customer navigation.
• Assist the eCommerce Manager with the SEO & content strategy, working closely with our agency partner.
• Assist the Marketing team with testing of weekly eDMs – checking links, product availability, offer accuracy and imagery before every send.
• Develop and maintain relationships with third-party channel partners, ensuring product data and content meets their requirements.
• Support the eCommerce Manager With weekly reporting to review and improve online performance.
• Assist CX Coordinator to ensure we meet the shipping requirements of our 3rd-party marketplaces
• Assist CX Coordinator to customers inquiries through email, live chat, and social media promptly
• Assist CX Coordinator in monitoring and responding to reviews on eCommerce platforms and other product feedback channels.

The ideal candidate will possess:

Required Skills

• 2 years’ eCommerce experience, ideally within the retail sector.
• Exceptional written communication skills and a high attention to detail.
• You notice things other miss and take initiative to resolve them.
• Strong organisational and time management skills.
• A proactive and can-do attitude, with a willingness to learn and grow in a team setting.
• Ability to work autonomously within a collaborative environment, managing multiple priorities without losing accuracy under pressure

Desired Skills

• Experience working with Shopify
• Experience working with AP21
• Seo Experience
• HTML experience
• CMS experience

Benefits at Aquila

• Amazing team environment
• Fantastic staff discount
• Free onsite parking