Australasian Recycling Label (ARL) Program Officer
Full-time
Salary range: $65,000-$70,000 + Superannuation
Sydney based
3 days in the office to 2 days per week working from home, reporting to the ARL Program Manager.
About APCO
Australian Packaging Covenant Organisation (APCO) is a not-for-profit organisation and Australia’s co-regulator for packaging. We work with businesses and governments to reduce packaging waste and support a circular economy. We envision a collaborative packaging value chain to keep packaging materials out of landfill and retain the maximum value of the materials, energy and labour within the local economy.
The Role
As an ARL Program Officer, you will play a key administrative and support role in assisting APCO’s members to implement the Australasian Recycling Label (ARL) program. You will engage with members to provide exceptional guidance, ensuring they meet program requirements and contribute to sustainable packaging practices. The role involves both technical and member-facing elements: understanding recycling practices for consumer household packaging, utilising the Packaging Recyclability Evaluation Portal (PREP), and providing feedback to members on the recovery of their packaging. Your work will directly support APCO’s mission of creating a circular economy for packaging in Australia
Key Responsibilities:
- Member Support: Provide timely and accurate responses to member and stakeholder inquiries regarding the ARL program through email, phone, and meetings.
- Program Administration: Assist in processing member submissions, tracking compliance milestones, and maintaining accurate records in APCO’s CRM (Salesforce or similar).
- Technical Insight: Upskill to understand recycling practices for consumer household packaging, apply knowledge from PREP, and provide feedback to members on the recovery of their packaging.
We are seeking someone with:
- A customer-focused approach, with proven ability to deliver professional and helpful responses to inquiries.
- Confidence using or willingness to learn how to use data systems and tools (e.g. CRM systems, recyclability tools)
- Confidence in engaging with members, including managing discussions and addressing conflicts constructively.
- Exceptional organisational skills and attention to detail, ensuring accurate data entry and efficient record management.
- Clear and professional written and verbal communication skills.
- Problem-solving abilities, with a proactive attitude towards improving processes and resolving issues.
- Strong time management skills, with the ability to prioritise and meet deadlines.
- A collaborative mindset, working effectively with internal teams and external stakeholders.
- You will be a great candidate of you have:
- Knowledge or interest in the packaging industry, sustainable practices, and the circular economy is a plus.
- Familiarity with CRM systems (Salesforce or similar tools)
- Experience in an administrative, customer service, or program support role, ideally within a member-based organisation
- Sustainability or environmentally related qualifications are advantageous
If you unable to apply online, or have any questions, please send your cover letter and resume to people@apco.org.au
