As the Supporter Care Coordinator, you are the first point of contact for our supporters. You play an integral part in delivering best-practice customer service and driving supporter loyalty and lifetime value. You provide direct frontline support to all Amnesty supporters, financial and non-financial, including managing enquiries, requests, complaints, and escalations, while also identifying opportunities to strengthen and deepen supporter engagement with Amnesty.
This is an 8-month fixed term role, part time, i.e., 8 days a fortnight.
THE SUCCESSFUL APPLICANT WILL BE ABLE TO DEMONSTRATE:
- Demonstrated experience using MS Office applications and online communication technologies, including word processing, accurate data entry, spreadsheets, databases and social media platforms.
- Working knowledge of Customer Relationship Management (Blackbaud CRM or the Raisers Edge) systems
- Proven customer service or supporter-facing experience, ideally in a non-profit or advocacy organisation
- Experience working in a dynamic, high-volume environment, managing competing priorities and supporter enquiries
- Track record in using data and analysis.
DESIRABLE QUALIFICATIONS, SKILLS AND EXPERIENCE
- Familiarity with human rights, social justice, or advocacy work, including exposure to mass mobilisation, activism, organising, or campaigning methods
- Demonstrated experience in or commitment to working with rights holders.
If this role sounds like you, please apply before Monday 27 April 2026. We will review applications as they are submitted and may close the position earlier once a candidate is identified.
DIVERSITY, EQUALITY AND INCLUSION
AIA is committed to making reasonable adjustments for candidates with a disability or other access needs during the recruitment and selection process.
If you require reasonable adjustments to be made during the recruitment and interview process, please email us at humanresources@amnesty.org.au.
AI Australia is committed to equal opportunities in all areas of our work, community and partner relationships. We want people to achieve their full potential, which will positively impact on our work and the communities in which we operate. At AI Australia, our values empower people to be themselves within an inclusive and supportive environment. We have a global, multicultural following and want to actively contribute to building a more diverse and inclusive team at AI Australia.
We are committed to equal opportunities in all areas of our work, community and partner relationships. We want people to achieve their full potential, which will positively impact on our work and the communities in which we operate. At AI Australia, our values empower people to be themselves within an inclusive and supportive environment. We are a movement of people from all walks of life around the world. We intend to actively contribute to building a more diverse and inclusive team.
ABOUT US
Amnesty International Australia is one of Australia’s largest not for profit organisations. We are an independent, global movement that campaigns courageously for human rights for everyone.
We’re ordinary people from all walks of life, standing together for justice, freedom, human dignity and equality. We use our passion and commitment to bring torturers to justice, change oppressive laws and free people imprisoned just for voicing their opinion.
We’re independent of any government, political ideology, economic interest or religion to ensure we can speak out on human rights abuses wherever they occur.
Every day we move closer to a world where human rights are enjoyed by all.
