Service Coordinator

We are looking for a highly organized and detail-oriented Service Coordinator to join our team. The role involves managing and coordinating all aspects of service delivery to ensure a high level of customer satisfaction. The ideal candidate will have excellent communication skills, strong multitasking abilities, and a customer-focused approach. Experience with Uptick and fire protection services in Australia is preferred.

Key Responsibilities:

• Coordinate service requests and dispatch technicians to customer sites.
• Monitor service progress and ensure timely completion of work orders.
• Communicate with customers to provide updates and resolve issues.
• Maintain accurate records of service requests, work orders, and customer interactions.

• Collaborate with other departments for seamless service delivery.
• Identify opportunities for process improvement and implement changes.
• Provide administrative support to the service team as needed.

Qualifications:

• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Ability to multitask and prioritize competing demands.
• Proficiency in Microsoft Office and other relevant software applications.
• Experience with Uptick and the Fire Protection industry is a plus.