Remote Services Manager
Manages field teams, liaises with clients on-site, ensures safety compliance and technician coverage across locations.
Key Responsibilities:
– Oversee all remote teams and field jobs.
– Manage client expectations and communication.
– Ensure field staff have resources and documentation.
– Track field job progress and completion quality.
– Ensure adherence to safety standards and site rules.
DAILY TASKS – Start of Day
[ ] Confirm all techs have job allocations and contact details
[ ] Check vehicle condition reports from prior day (if applicable)
[ ] Review urgent call-outs or priority breakdowns
[ ] Confirm required parts/tools are ready and loaded
[ ] Touch base with each tech for status and support needs
DAILY TASKS – Throughout the Day
[ ] Track job progress via calls or system updates
[ ] Coordinate with workshop for any parts/equipment needed
[ ] Follow up with customers on ETAs or job changes
[ ] Ensure safety protocols are followed (PPE, SWMS on site)
[ ] Support resolution of site delays or escalations
DAILY TASKS – End of Day
[ ] Confirm job cards updated and submitted by field techs
[ ] Flag any uncompleted jobs for rebooking
[ ] Ensure returned parts/tools are accounted for
[ ] Update office/admin on completed jobs and invoicing readiness
WEEKLY TASKS
[ ] Review field team performance and workload
[ ] Rotate after-hours/on-call roster (if applicable)
[ ] Report equipment maintenance or vehicle issues
[ ] Update job templates and site checklists if needed
[ ] Meet with workshop manager to align on resource sharing
MONTHLY TASKS
[ ] Check vehicle maintenance schedules and coordinate service
[ ] Conduct field safety audit or spot checks
[ ] Review customer feedback from field jobs
[ ] Update training logs or toolbox meeting notes
[ ] Ensure job documentation is complete for monthly reporting
GROWING THE FIELD BUSINESS – Customer Site Expansion
[ ] Identify high-potential customers for expanded site coverage
[ ] Build case studies or results summaries for successful field jobs
[ ] Meet monthly with sales/admin to propose site coverage upsell
[ ] Track field job volume by customer – highlight consistent users
[ ] Plan recruitment in advance of winning larger site contracts
[ ] Develop site-specific resource plans (shift coverage, call-outs)
[ ] Ensure techs represent brand well to encourage repeat work
[ ] Create ‘field-ready’ packs for techs (PPE, forms, instructions)
[ ] Offer short-term surge staffing to build trust with new clients
[ ] Measure field utilisation rate and job win rate monthly
