Scheduling Officer – Full Time
Location: Head Office – Penrith NSW
Hours: Monday to Friday (38 hours per week)
Company Overview
Advance Disability Services and Respite (ADSR) is a leading organisation dedicated to providing exceptional support and care to individuals with disabilities. We offer a wide range of services aimed at enhancing the quality of life for our participants and their families.
Established in 2018, ADSR supports families across Western Sydney by providing high-quality disability services that help individuals develop independence, social skills, and community engagement.
As we continue to grow, we are seeking a highly organised and proactive individual to join our team as a Full-Time Scheduling Officer based at our Penrith Head Office.
Position Overview
As our Scheduling Officer, you will play a vital role in ensuring the effective rostering and coordination of Disability Support Workers across our services.
You will be responsible for developing and maintaining staff rosters, allocating shifts, coordinating service delivery, and ensuring adequate workforce coverage to meet participant needs. The role requires strong organisational skills, excellent communication abilities, and the capacity to operate effectively in a fast-paced environment.
You will work closely with Team Leaders, management, support staff, participants and families to ensure that services are delivered efficiently, professionally, and in line with organisational and NDIS requirements.
Key Responsibilities
Roster Management
Develop and maintain staff rosters using ShiftCare or equivalent rostering systems.
Coordinate roster development in consultation with Team Leaders to ensure staff availability aligns with participant needs.
Allocate shifts based on staff skills, availability, participant requirements and service agreements.
Ensure rosters are cost-effective and minimise non-billable hours where possible.
Ensure all roster data remains accurate, up to date and compliant with award provisions.
Monitor workforce capacity and assist with identifying staffing gaps.
Ensure shifts are distributed fairly and equitably amongst staff.
Resolve roster queries and changes promptly.
Optimise staff allocation to minimise unnecessary travel between participants.
Communication & Staff Coordination
Liaise with Disability Support Workers regarding roster allocations and shift updates.
Communicate any roster changes with participants, families and relevant staff in a timely manner.
Provide support and guidance to staff regarding rostering procedures and the use of scheduling systems.
Maintain positive relationships with internal teams, participants and stakeholders.
On-Call and Operational Support
Assist in managing rostering issues including staff absences, participant cancellations and urgent service changes.
Ensure urgent rostering matters are actioned promptly to maintain continuity of care.
Maintain accurate documentation of rostering updates, handovers and service changes.
Monitor and update on-call tracking systems where required.
Administrative and Operational Support
- Provide administrative support to the personalised supports team as required.
- Ensure service delivery aligns with ADSR policies, procedures and NDIA guidelines.
- Maintain accurate participant and staff records within internal systems.
- Support payroll and finance processes by ensuring accurate roster and service delivery data.
- Assist in reconciling delivered service hours with rostered hours.
- Monitor service agreement balances to ensure services remain within approved limits.
- Participate in continuous improvement initiatives within the organisation.
Team Contribution
Participate in meetings, supervision sessions and performance reviews.
Support team collaboration and positive workplace culture.
Demonstrate ADSR values through professional conduct and excellent customer service.
Contribute to maintaining a safe, respectful and inclusive workplace.
Qualifications and Skills
Essential Requirements
Previous experience in rostering, scheduling or workforce coordination (preferably within disability, healthcare or community services).
Strong organisational skills with the ability to manage multiple priorities.
Excellent written and verbal communication skills.
High level of computer literacy and ability to work with rostering systems.
Strong problem-solving and decision-making abilities.
Ability to work both independently and collaboratively within a team environment.
Strong attention to detail and ability to maintain accurate records.
Compliance Requirements
NDIS Worker Screening Check
Working With Children Check
Current First Aid and CPR
Current Driver’s Licence
Desirable Experience
Experience working within the NDIS sector.
Experience using ShiftCare or similar rostering systems.
Relevant qualifications in Disability, Community Services or Leadership and Management.
How to Apply
If you are passionate about making a positive impact in the lives of individuals with disabilities and possess the skills and experience outlined above, we would love to hear from you.
Please submit your resume and cover letter outlining your relevant experience and interest in the role.
Application Deadline
Please submit your application as soon as possible. Applications may close earlier if a suitable candidate is identified.
Note: Only shortlisted candidates will be contacted for an interview.
At Advance Disability Services and Respite, we value diversity and are proud to be an equal opportunity employer. We encourage applications from individuals of all backgrounds and abilities.
If you want, I can also tighten this further to make it stronger for Seek/Swag recruitment (slightly shorter and more appealing for candidates). That version usually performs better when you’re trying to hire quickly.
