POSITION: Adelaide Fringe Artist Ticketing Coordinator
LOCATION: Adelaide Fringe Head Office
REPORTS TO: Senior Ticketing Coordinator
START DATE: 4 November 2025
END DATE: 22 March 2026
SALARY: $65,000 per annum (pro rata), plus 12% superannuation
EMPLOYMENT: Full time (Fixed Term, FTE 38 Hours)
POSITION SUMMARY
The Artist Ticketing Coordinator is one of a team of Coordinators, working collaboratively with the Ticketing Manager, Ticketing Assistant Manager, Senior Ticketing Coordinator, Ticketing Programs Lead, Ticketing Programs Coordinator and Schools Coordinator.
The main objectives of the role are to provide excellent and efficient service for the registered artists, venues and presenters participating in Adelaide Fringe 2025 and to assist in all manner of their ticketing requests. The role includes working collaboratively on a shared inbox, as well as face-to-face and over-the-phone ticketing services as required.
The Artist Ticketing Coordinator will work extensively with our in-house Artist and Venue registration platform (AVR), ticketing software Red61 and reporting dashboard ManageMyTix. At times, the need may arise for the Artist Ticketing Coordinator to support the Customer Experience Coordinators, which may include the management of Customer Experience Casuals. In the lead up to and during the delivery of Adelaide Fringe, the Artist Ticketing Coordinator will be required to work outside of normal business hours (weekends and evenings) over a 7-day rotating roster.
ORGANISATIONAL RELATIONSHIP
Department: Ticketing
Supervises: Ticketing Assistants, Ticketing Interns, Customer Experience Supervisors, Customer Experience Casuals, and Adelaide Fringe Volunteers.
Internal Liaisons: Fringe Director & Chief Executive, Executive Leadership, Department Heads and Managers, Senior Coordinators and other Adelaide Fringe staff as required
External Liaisons: Artists, Venues, Promoters, Media/Reviewers, Community Fund stakeholders, Delegates, Judges, Adelaide Fringe Customers
KEY RESPONSIBILITIES
Builds & Proofing
- Assist with the build and proofing of all Adelaide Fringe Venues and Shows within the Red61 Ticketing and AVR Platforms.
- Update and make changes to shows, performances and venues when requested by the registered body.
Artist, Venue & Promoter Support
- Communicate effectively and professionally with artists, venues and promoters and assist with all aspects of ticketing, including but not limited to: changing and adding price types, managing holds, managing split allocations, issuing complimentary tickets, building and applying promos and offers, analysing ticketing reports, interpreting data, explaining ticketing fees and changes to key stakeholders.
Internal Collaboration
- Communicate with internal departments to ensure staff have the latest information on venues, shows and accessibility through the ‘Track Changes’ emailing system.
- Assist internal departments with the processing of tickets.
- Supporting the wider organisation with data and statistics requests to inform reporting, decision-making and broader Adelaide Fringe operations.
Customer Service, Agreement & Policy Enforcement
- Liaise with customers when required, address customer complaints, provide Adelaide Fringe patrons with a high level of customer service and satisfactory resolutions in relation to the organisation’s Terms and Conditions and LPA guidelines.
- Enforce all Adelaide Fringe ticketing agreements, MOUs and policies.
Operations & Delivery
- Assist with day-to-day operations of the Adelaide Fringe Ticketing department.
- Support the settlement process in collaboration with the Finance team: ensuring timely, accurate distribution of box office income to registered artists and venues, including final reporting checks and resolution of outstanding ticketing discrepancies.
- Assist the Customer Experience team with casual interviews and staff training where required.
- Observe and follow all work health & safety regulations and safe working practices.
General Duties
- Undertake all projects and activities as directed by the Chief Executives, Heads of departments, managers of departments and Fringe Director as required.
- Whilst this position description summarises the purpose of the job and lists its key tasks, it is not a definitive list of all the tasks to be undertaken. Tasks can vary from time to time at the discretion of your manager. To deliver services effectively, a degree of flexibility is needed, and the employee may be required to perform work not specifically referred to above.
ESSENTIAL / DESIRABLE CRITERIA
Education & Experience
- Demonstrated experience in a ticketing, box office or customer service leadership role in festivals, events or venues
- Proven ability to contribute effectively within a collaborative team setting.
- Experience supervising staff in high-pressure or fast paced operational contexts.
- Familiarity with ticketing systems (Red61 or similar).
- Strong computer literacy across Microsoft Office, Google Suite and digital tools.
- Ability to work evenings, weekends and public holidays across a rotating roster.
- Desirable: Arts Industry familiarity, particularly within the context of festivals.
- Desirable: Experience in an open-access arts festival.
Soft Skills & Personal Attributes
- A positive and enthusiastic attitude with a passion and commitment to the arts.
- Calm under pressure with strong problem-solving skills.
- Excellent communicator with stakeholder-first mindset.
- Organised and detail focused while managing multiple priorities.
- Flexible, approachable and collaborative.
KEY COMPETENCIES
- Leadership and task management
- Ticketing systems and digital tools
- Customer service excellence
- Operational logistics and compliance
VALUES
It is required by all staff to embrace the Adelaide Fringe values:
- Creative
- Adaptive
- Persistent
- Collaborative
- Passionate
MANIFESTO
It is required by all staff to embrace the Adelaide Fringe Manifesto:
1. We believe in challenging artists to be brave and audiences to be braver. Be brave with us.
2. We believe that we can inspire audiences to take risks, be inspired and DO IT AGAIN!
3. We believe in collaboration and that we can only push creative boundaries and innovate if we work together.
4. We are committed to cultural diversity, inclusivity, acceptance and continuously educating ourselves and others.
5. We believe in the cultural, social and economic force of the Fringe and the Arts.
6. We believe the Fringe is an important driver for South Australia – it drives outcomes for artists, venues, communities, businesses and the state.
7. We are committed to delivering a Fringe that offers the best possible experience to artists, venues and audiences.
8. We believe in the WOW! … a festival should transform a place and can transform your mind.
9. We are committed to minimising our impact on the environment and maximising our social impact on people’s lives.
10. We listen and we are committed to continuous improvement.
