Often supporting the Senior Supervisor, Supervisors assist in managing quality and ensure output from jobs meet customer requirements, meeting daily production targets. Communicate customer issues with the Sales & Account Managers and devise ways of improving the customer experience including resolving problems and complaints. A Supervisor is expected to communicate effectively in an efficient manner.
Production Planning, Execution and Documentation
Understand all processes in your area, ensuring they are documented, repeatable, and followed
Plan production and input into relevant documents with planned production targets
Proactively manage daily targets, in conjunction with other supervisors, if necessary
Ensure all production processes and requirements are documented in Standard Operating Procedures (SOPs) and maintained to support effective production
All inwards good in each production area must be checked to be correct and entered in MYOB
In conjunction with the Senior Supervisor, execute planned production in line with customer orders tracking production outcomes
Assist in WIP and inventory movement for Production around Ability Works
Ensure finished goods are shipped with correct documentation
Training and Support
Train trainers and the support team on business processes and SOPs to manage the production floor when needed. Ensure SOPs are available and current for each production process
When requested support the undertaking of Risk Assessments for new equipment and processes in your area
Supervise supported employees rostered for forklift duties when required
Maintain training proficiency of employees
Assist in the identification of training needs of supported employees as they pertain to relevant Operations areas
Help with time-estimation activities and provide technical knowledge for quoting
Workforce Management
Negotiate with other supervisors to agree on employee placement and update rosters accordingly
Supervise supported employees assigned to forklift duties
Ensure adherence to procedures by crew members, including casuals and supported employees
Monitor and counsel supported employees on technique and performance when required – The support team are available when there is a behavioural issue with a supported employee requiring escalation
Inventory and Materials Management
Monitor and manage consumable inventory levels, working with suppliers to prevent production delays
Update inventory in MYOB Advanced and manage stock counts, including year-end reconciliations
Support the procure materials for production as directed by the Operations Manager
Work in Progress (WIP) and Reporting
Manage WIP of all customer orders and provide data for end-of-month processes
Manage WIP and inventory movement for production, reporting daily/weekly to senior management on project status and considerations
Report daily output and explain variances to planned production targets
Operational Management & General Workplace Maintenance
Factory start-up and shut down sequence activities including securing the facilities at the end of the day
Provide support for the Engineering Operations Manager, Senior Supervisor, Scheduling & Supply chain Coordinator and other Operations staff on various projects as required
Liaise with customer regarding on-site Quality Assurance, special requests and collection of records when required.
Ensure workspace always remains clean and tidy, especially at the end of day.
Equipment
Machine setup and adjustment ahead of planned production
Identifying machine maintenance requirements and document. Complete if minor otherwise highlight to maintenance and record machine downtime.
Highlight to the Engineering Operations Manager if there is a desired jig, fixture or check gauge is required for improving production outcomes
Assist the Tool Maker / Maintenance Fitter as required
Ad Hoc Responsibilities:
Undertake ad hoc projects as directed
