Location: On-site (South Melbourne)
Reports to: Head of Student Experience
Type: Full-Time
Join a high-impact, student-focused organization dedicated to delivering exceptional experiences and measurable outcomes.
- Play a key leadership role in driving student
retention and engagement
- Own and manage end-to-end program performance
- Directly influence long-term student success and company growth
About the company:
Aaron Sansoni Group International (ASGI) is a global education and mentoring company supporting entrepreneurs and business owners to scale their ventures.
- Delivers premium business education programs, including Empire Mastery
- Works with clients across Australia and internationally
- Focused on practical strategy, implementation and commercial growth
- Supported by a dedicated marketing team generating qualified inbound demand
- Committed to high performance, accountability and measurable outcomes
About the role:
This is a full-time Student Experience Program Manager position owning program success end-to-end.
- Lead retention, engagement, and growth strategy for your assigned program
- Manage the full student lifecycle from onboarding to renewal
- Work closely with senior leadership and cross-functional teams
- Drive data-backed decision making and performance outcomes
- Act as the primary relationship owner for your student portfolio
You are measured on retention, engagement, and long-term student success.
What You’ll Do (The Execution)
- Develop and execute data-informed retention and engagement strategies
- Oversee onboarding, engagement milestones, and renewal processes
- Conduct structured check-ins across the student lifecycle
- Monitor and report on retention and engagement metrics
- Design feedback systems to improve service delivery
- Collaborate cross-functionally to ensure a seamless experience
- Proactively identify risks and implement retention solutions
- Handle objections and conflict resolution with professionalism
- Represent the department at live and virtual events
- Mentor and guide team members to maintain high standards
Who You Are (The DNA)
We hire for leadership, ownership, and impact.
- 3+ years in Account Management, Customer Success, or similar roles
- Strong analytical skills with experience interpreting performance data
- Exceptional relationship management and communication skills
- Proven ability to handle objections and resolve conflict
- Highly organized with strong follow-through
- Confident using CRM and data tools (HubSpot, Maxio, Intercom, Aircall, MS Suite)
- Proactive, solution-oriented, and self-motivated
- You understand retention metrics, engagement trends, and how to turn insights into action.
Culture
- High-performance, student-first environment
- Collaborative and supportive team culture
- Strong focus on accountability and results
- Continuous improvement and growth mindset
- Wins celebrated, standards protected
People thrive here because they make a real impact on student outcomes.
Benefits
- Subsidized gym membership
- Ongoing training and development
- Quarterly Experience Days
- Structured 3-month induction program
- Access to on-demand training and programs
- Family and friend event discounts
- Clear career progression pathways
If you are passionate about driving student success and creating meaningful experiences, click APPLY.
