Relationship and Development Specialist

Location: Melbourne, VIC

Department: Member Services

Role Summary:

The Relationship and Development Specialist plays a crucial role in fostering and maintaining strong relationships with MIPS current and future members. This position is essential for driving business growth and ensuring client satisfaction through effective communication and strategic marketing initiatives.

Responsibilities:

• Develop and maintain strong relationships with MIPS members to understand their needs and expectations.
• Collaborate with internal teams to create tailored solutions that meet client requirements.
• Conduct regular follow-ups and check-ins with clients to ensure satisfaction and address any concerns.
• Facilitate and attend professional development / networking events, conferences etc
• Prepare and present reports on client feedback and relationship metrics to senior management.
• Identify opportunities for business development and contribute to proposals and presentations.
• Stay updated on industry trends and best practices to provide informed recommendations to clients.

Qualifications:

• Degree educated with at least 5 years of experience in client relationship management, sales or business development.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
• Proficient in Microsoft Office Suite and CRM software.
• Excellent organisational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• A proactive approach to problem-solving and a strong customer service orientation.

Please note due to the travel element of the role comes with a car but isn’t commission based.

Why MIPS?

At MIPS, we protect healthcare professionals so they can focus on caring for others. Our ambition is to be an industry leader in member-first protection, advice, and support. We live by our values: Working together | Have fun | Own it | Make a difference | Embrace challenge #JoinMIPS

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