Based in Australia (Sydney Headquarters preferred)
Join us at Aurora Expeditions as an Expedition Team Coordinator, where you’ll play a pivotal role in shaping the teams that deliver unforgettable voyages to our passengers. Working closely with the Expedition Team Manager, you’ll assist with recruitment, retention, and engagement efforts to ensure our teams embody Aurora’s cultural values and commitment to sustainability. From identifying skilled team members to coordinating seamless onboarding processes, you’ll be at the forefront of building cohesive, high-performing teams focused on passenger satisfaction.
In addition to recruitment, this role encompasses a range of administrative responsibilities essential for supporting our team members throughout their journey with us. You’ll coordinate contracts, facilitate feedback reporting processes, and oversee resource development, ensuring comprehensive support before, during, and after each stint of work. Your attention to detail and commitment to excellence will be instrumental in maintaining efficient communication channels, disseminating information promptly, and addressing inquiries effectively, all while upholding Aurora’s standards of inclusivity and equality.
As part of the Aurora family, you’ll collaborate closely with cross-functional teams and key stakeholders to ensure the smooth operation of our expeditions. Your dedication to stakeholder management and collaboration will be essential in ensuring each voyage meets regulatory requirements, fulfills passenger expectations, and upholds Aurora’s reputation for quality expeditions and sustainability.
About You
We’re seeking a dynamic individual with 3+ years of experience in the travel industry, particularly in recruitment or scheduling, with a strong preference for cruise or adventure travel experience. Proficiency in MS Office, especially Excel, is essential, along with experience using CRM systems (Salesforce preferred). A proactive attitude, passion for sustainability, and respect for natural and cultural environments are key. Ideally, candidates will have tertiary education in business administration or a related field, and previous experience or knowledge of adventure/expedition travel to Polar destinations is highly regarded. A broad knowledge of destinations and an international travel background would also be advantageous.
What’s on offer
Work for a purpose-driven, B Corp Certified business
A truly innovative Australian owned company with an exciting product offering
Collaborative and dynamic globalised team
Hybrid working
Competitive salary
Fitness benefits and volunteering policy
This role is available now and interviews will commence immediately. If you are suitable for this position please submit your Cover Letter addressing all of the criteria for this position as well as your CV.
