From 500 applicants to the right hire with Employment Hero’s AI Recruitment Agent

About the business

All About Caring (AAC) is a Sydney based NDIS provider delivering complex disability support services across New South Wales. Recruiting the right support workers is central to AAC’s service quality, and is notoriously difficult in a sector where values matter as much as credentials. Natalia Gubbay, HR Business Partner, leads recruitment for the organisation and needed a more effective way to find motivated, reliable people in a market saturated with applicants.

The challenge

Before Employment Hero, AAC’s recruitment process was entirely manual. No applicant tracking system, no structured screening and no efficient way to distinguish the right candidates from the rest. For support worker roles in Sydney, a single listing could attract between 200 and 500 applications, all reviewed manually.

“Previously we never used Employment Hero or any ATS. It was done manually and was really time consuming.”

The problem wasn’t just about speed. Without structured screening, credential verification was manual and inconsistent, compliance risk was elevated, and the time Natalia spent on early-stage review was time not spent on interviewing, onboarding or strategic HR work.

Meanwhile, genuinely strong candidates, those with the right values, lived experience and drive, but without traditional credentials, were indistinguishable from the noise.

The solution

AAC implemented Employment Hero’s AI Recruitment Agent to replace manual early-stage screening. Instead of reading through hundreds of applications, the Recruitment Agent generated tailored screening questions directly from the job description, which Natalia could refine in minutes, and invited candidates to complete video screenings as they moved into review.

The result was a structured, consistent first-stage screen for every applicant: communication assessed, experience surfaced, credentials flagged, before Natalia committed to a single phone call.

“I think it’s brilliant that the Recruitment Agent drafts screening questions. The ability to watch the video screening videos means I save around 15 minutes per candidate who applies.”

At 200–500 applications per listing, that’s a significant reduction in screening time and a significant improvement in the quality of candidates reaching the next stage.

The ROI

The AI Recruitment Agent assisted AAC in making better hiring decisions. Instead of relying on resume keywords or working through an unstructured pile, Natalia could assess candidates against a consistent framework, watch how they communicated on camera and prioritise based on actual suitability.

AAC saw immediate operational improvements across screening, compliance, and hire quality:

• Manual screening eliminated for high-volume roles – 200–500 applications per listing now pre-qualified and ranked
• Credential verification automated at screening stage, reducing compliance risk and admin overhead
• High-quality hire from a non-traditional background, surfaced through the Recruitment Agent screening and Hero Foundation Spotlight
• 15 minutes saved per candidate screened — significant at AAC’s application volumes

The bonus AAC didn’t expect: the Hero Foundation 

Natalia shortlisted and hired Amelia entirely on merit based on her AI video screening. Only after the hire did she discover that Amelia had come through the Hero Foundation, Employment Hero’s charity, connecting purpose-driven employers with candidates from underrepresented talent pools.

That discovery unlocked three additional benefits:

• A discount on AAC’s Employment Hero subscription as a Hero Foundation employer
• An ongoing, active pipeline of values-aligned candidates as new training cohorts complete their qualifications
• A brilliant hire from a background they might have passed over entirely through traditional screening

Why it matters

In the NDIS sector, the cost of a bad hire, or a missed one, goes beyond time and money. It affects people who depend on consistent, quality support. AAC needed a process that could handle the volume problem without sacrificing the human judgement that matters most in this field.

The AI Recruitment Agent handles the scale. Hero Foundation solves the visibility problem. Together, they gave AAC less time spent screening and more confidence in who ends up in the role, including candidates they would never have found any other way.

As a Hero Foundation employer partner, this employer accessed a platform discount in association with placing a candidate and providing a testimonial about that placement.