Product Update: August 2025

API and Integrations

Expanded Open API access

Available to Classic Platinum and EOS Plus and Unlimited subscription tiers

We’re expanding our Open API, starting with an update that gives you more control and flexibility. This initial release enhances our developer documentation and adds the ability to read work eligibility fields.

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Hero API enhancements

Available to EOS Lite, Plus and Unlimited subscription tiers

We’ve introduced a new version of the Tax Declaration API with more regional-specific fields and added new fields to the Employee API for employment and contractor details. You can now also filter your employee lists by type (employee or contractor) and access a new API for contractor job histories.

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More flexibility with updated OpenAPI

Available to Classic Platinum and EOS Plus and Unlimited subscription tiers

We’ve updated our OpenAPI to give you access to new employee pay details and a brand new V2 API for regional bank details. These changes provide more flexibility and data to help you build powerful integrations.

Employee Management

Improved two-way Performance Reviews

Available to Classic Platinum and EOS Plus and Unlimited subscription tiers

We’ve updated our performance reviews to be more flexible. We’ve added new features for 9-box assessments to create greater visibility around performance and succession planning in the employee lifecycle.

Default shift detail settings

Available to Classic Platinum and EOS Lite, Plus and Unlimited subscription tiers

Speed up your rostering with this new feature. Set default shift details for your worksites and they’ll automatically populate, helping you create rosters faster and with fewer errors.

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Workflows and Automation

Streamlined Offer Management process

Available to Classic Platinum and EOS Plus and Unlimited subscription tiers

We’re launching a new, streamlined offer letter management experience directly within the HR platform. Employers can now easily create, manage, revise and rescind offers, while candidates enjoy a clear, interactive process for viewing and responding to offers.

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Simplified Workflow Automation

Available to Classic Platinum and EOS Plus and Unlimited subscription tiers

We’ve added new entry points in key areas like the Dashboard and Employee File, so you can find the perfect automation templates right when you need them.

Benefits Management trigger in workflow

Available to EOS Plus and Unlimited subscription tiers

Say goodbye to manual employee benefit updates. Our new feature lets you automate key tasks, emails and approval requests whenever an employee’s benefits data in Benefits Management changes. This means you can now create seamless, automated workflows tailored to your team’s needs.

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Updated Workflows navigation

Available to EOS Lite, Plus and Unlimited subscription tiers

We’ve updated the navigation so you can get straight to managing your workflows with fewer clicks, saving you time and effort. Templates are still there, ready when you need them.

Introduced Blackout Periods for Leave Requests

Available to all subscription tiers

Take control of busy periods with our new “Blackout Periods” feature. You can now easily block out dates to prevent employees from requesting leave, reducing manual overhead and ensuring your team is ready for critical business periods.

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Compliance and Document Management

Simplified Compliance menu

Available to all subscription tiers

We’ve given the Compliance menu a significant refresh to simplify your document management. Enjoy clearer labels, a more intuitive menu structure and find Certifications neatly grouped under Compliance. It’s all about making your daily tasks smoother and more efficient.

New Custom Form templates

Available to EOS Lite, Plus and Unlimited subscription tiers

Tired of rebuilding forms from scratch? Our new custom templates feature lets you save, manage and reuse form structures. This makes creating new forms easier and faster than ever before.

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New Employee ‘Forms’ page

Available to EOS Lite, Plus and Unlimited subscription tiers

Your employees can now find and start forms on their own with the new “Forms” page. This update saves valuable time, allowing your team to complete common tasks and sign-ups without needing an admin to manually assign forms.

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New features added to Form Management

Available to EOS Lite, Plus and Unlimited subscription tiers

We’ve introduced powerful new features for managing form lifecycles, so you can easily archive outdated forms, delete unused ones and organise everything with new categories. Keeping your workspace tidy has never been easier.

Retain Employee Position data

Available to Classic Platinum and EOS Lite, Plus and Unlimited subscription tiers

We’ve added the ability to activate and deactivate positions instead of completely unassigning them. This helps you keep a clean record of historical data while making your workflow smoother.

Improved Contractor Portal

Available to all subscription tiers

We’ve refined the contractor experience to make it clearer and more intuitive for everyone including the ability for Restricted Access Users to now manage Contractors. Contractors can now also be granted access to the portal with a tailored view showing only what they need. We’ve also updated our portal terminology to be more inclusive. This makes managing contractors a breeze.

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Reports

Sickness Report updates

Available to all subscription tiers

We’ve updated the Sickness Report to give you a more consistent and efficient experience. With consolidated filters and updated terminology, this change makes reporting easier and more intuitive.

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Payroll

Update to account recovery process

Available to all subscription tiers

We’ve made an update to account recovery. Now, when verifying your identity, you’ll simply take one selfie holding your ID and a note with “Employment Hero” and the current date. It’s a small change for much stronger protection.

Improved password recovery

Available to all subscription tiers

We’ve made a small but mighty update to make it smoother. Now, if you’ve already typed your email on the login screen, it’ll magically appear on the password recovery page. A tiny tweak for a little more ease.

Passwordless login for Payroll Web

Available to all subscription tiers

We’re excited to introduce Passkeys for Payroll Web, a new passwordless login option that makes signing in simpler and more secure than ever. Set up a passkey in your account security settings and start logging in with just a tap. It’s the future of secure, seamless access.

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Security enhancement for suspicious logins

Available to all subscription tiers

We’re always working to keep your data safe. We’ve introduced a new security layer that detects suspicious logins from impossible travel locations, requiring a quick email verification step to keep your account secure.

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Account recovery updates

Available to Standard and Premium subscription tiers

Keeping your account secure is our priority. We’ve made it easier for admins to manage passkeys and streamlined our account recovery process. Now, if you ever need to reset your account, both your passkeys and 2FA methods will be updated.

Improved Contractor Portal

Available to all subscription tiers

We’ve refined the contractor experience to make it clearer and more intuitive for everyone including the ability for Restricted Access Users to now manage Contractors. Contractors can now also be granted access to the portal with a tailored view showing only what they need. We’ve also updated our portal terminology to be more inclusive.