From paper to progress: Fairfield Care streamlines its HR operations with Employment Hero

Fairfield Care’s story…

The lowdown

Fairfield Care, a dedicated healthcare products and service provider, recently overhauled its HR operations by implementing Employment Hero, to enhance efficiency and employee engagement. Previously, the company relied on inefficient paper-based processes for holiday requests and expenses, which often resulted in errors and frustration for both staff and management. 

We took the opportunity to chat to Sandra Hulatt, the head of finance at Fairfield Care, who led this important transition.  Sandra shares the challenges faced and the decision-making process behind revamping Fairfield Care’s HR processes, along with the benefits of adopting Employment Hero.  

How it started – The need for a modernised system 

Sandra joined Fairfield Care over a year ago and quickly recognised gaps in the company’s HR processes. Fairfield Care was using paper-based systems for holiday requests and expenses. 

“There were no HR processes in place,” Explains Sandra. “The documentation was kept by various heads of department, and it was hit and miss whether they had the right documentation,” 

Recognising the need to modernise current processes, Sandra approached the company’s directors with a proposal to implement a more robust HR platform. After reviewing a few systems, they ultimately chose Employment Hero. 

“Employment Hero was much more appealing for employee engagement and ease of use,” 

Cost-effectiveness and informative demos of the platform also played a crucial role in their decision-making process.

Before the introduction of Employment Hero, managing expenses was a tedious task. Employees had to submit paper-based forms, leading to delays and confusion, as they often called the finance team to check the status of their submissions. Similarly, holiday requests were managed through spreadsheets, resulting in frequent disputes over remaining leave balances. 

How it’s going – how we’ve supported Fairfield Care

Since the switch to Employment Hero, Fairfield Care has experienced significant improvements in efficiency and communication. 

“It’s so much easier now. Employees can book holidays directly on the app and receive immediate notifications,” 

The self-service features of Employment Hero allow employees to update their personal details and access important information, reducing the admin for HR staff and enabling them to focus on more strategic initiatives.

Increasing employee engagement

One notable feature that made an impact at Fairfield Care is the platform’s news feed, which is used to recognise employees and build a more inclusive workplace culture.

 “We use it regularly for shout-outs and employee recognition, which has fostered a sense of belonging among staff,” 

Previously, recognition programs primarily focused on office-based employees, but now, with Employment Hero, all departments are involved in celebrating achievements and milestones.

Although the adoption of the platform took some time, the sense of community and staff engagement has grown among non-office employees. 

“After four or five months of using the platform, we’re starting to see people outside the office getting involved and participating,” 

Centralised HR management

Another significant benefit of Employment Hero is the ability to centralise critical documents, such as company handbooks, policies and employee contracts. This centralised approach not only improves access to essential information but also enhances data security and ensures that all employees are working with the most up-to-date materials.

“Everything is now tracked and stored in one place, which has made document management and compliance much more efficient,” 

Fairfield Care’s transition to Employment Hero has fundamentally improved its HR processes, shifting from outdated paper-based methods to a streamlined digital platform that fosters efficiency and engagement. By simplifying administrative tasks and empowering employees with self-service capabilities, Employment Hero has helped the company become more cohesive and agile. As Fairfield Care continues to grow and adapt to the evolving demands of the care industry, Employment Hero will remain a crucial tool in supporting their HR needs and cultivating a positive workplace culture that values recognition, engagement and efficiency. 

Ready to transform your HR processes and enhance employee engagement like Fairfield Care? Schedule a demo today and see how Employment Hero can streamline your operations and elevate your workplace culture.

Want to learn more about Employment Hero?

Employment Hero’s employment OS offers everything you need, from finding and hiring top talent to onboarding new hires, automating complex payroll and driving employee engagement, all backed by UK based support. Let Employment Hero handle the admin, so you can focus on what really matters – your people.