How Ready Health saved 30 hours of screening on one role with Employment Hero’s Recruitment Agent
30 hours
of first-stage screening time saved on a single role.
60
candidates AI-screened for one role without a single phone call made.
5
candidates sourced for a hard-to-fill clinical role, after paid job boards returned zero.
Company
Ready Health
Industry
Healthcare
Employees
18
Business Type
Micro
Location
UK
Favourite Features
About the business
Ready Health is a private healthcare provider based in Standish, offering affordable, accessible care through a multidisciplinary team of doctors, nurses, consultants and assessors. Launched in early 2024, the business won a local startup award within its first five months of trading.
Gemma Lang is the practice manager and in a business of 18 people, that title covers a lot of ground. HR, payroll, compliance, marketing, business development and web development all sit with her. When recruitment needed to happen, it sat with her too.
The challenge
Ready Health had no HR system when it launched. That was fine with three people. By the time the team started growing, Gemma was already stretched across more roles than most, and a new hiring round was threatening to consume weeks of her time.
The process before Employment Hero looked like this: advertise across multiple platforms separately, manually sift every CV, phone screen the promising ones (up to 30 minutes each), then decide who to bring in for a first interview. For a high-volume role, that could mean 50 or 60 calls before a single official interview had taken place.
“I’m not a recruitment agent or a department that does this full time. I can’t warrant that level of time spend.”
For a specialist role, paid job boards weren’t delivering either. A paid psychiatrist advert cost money, but only returned four applications. Two of which had incorrect qualifications, one of which turned out to be fraudulent. Net result: zero usable candidates.
The solution
Employment Hero’s Recruitment Agent changed the process entirely. Gemma posts a role once and it cross-posts automatically to CV Library, Indeed, LinkedIn and other platforms in one go.
From there, the AI takes over. It ranks each application out of 100 against the job description, so Gemma can see at a glance who’s worth reviewing before she’s even lifted a finger. Gemma invites selected applicants to complete an AI video interview. The AI generates relevant screening questions, conducts the interview, transcribes responses and scores each candidate. But wait – there’s more. After the interview, the AI provides a bullet-point pros and cons summary for each candidate, with an overall score and suggested follow-up prompts.
“Being able to actually screen every single person without even needing to speak to someone, and get AI to ask the exact questions you wanted to ask, is a game changer. An absolute game changer for the whole entire hiring process.”
Crucially, since the video stays on the candidate’s record, Gemma can share shortlisted interviews with her colleague Kirsten and their lead clinician, to get input on hiring decisions without coordinating a single additional meeting.
“I don’t have to be the only person making a decision anymore. Hiring managers can see the video interview and transcripts and make opinions themselves. And that’s when I save money, because I’m not losing clinic time closing someone’s diary to meet a candidate.”
The ROI
For a practice manager running eight roles at once, every number below represents something more valuable than time: headspace.
- 30 hours of first-stage screening saved on a single role. 60 AI-screened candidates, zero phone calls.
- 5 qualified specialist candidates sourced through Employment Hero for a hard-to-fill clinical role, after a paid job ad returned zero usable applicants.
- Each job, posted to multiple platforms instantly. One click posts the job on LinkedIn, CV Library, Indeed and more, simultaneously, with no separate logins.
- Better hiring decisions. AI video interviews revealed what CVs missed, including one candidate who scored 87/100 on paper but struggled significantly in the actual interview.
“You launch the role and people apply. You do one thing, once. The interviews are being done without me needing any involvement whatsoever. I can do recruitment on the move, wherever I am, whenever I have five minutes.”
Why it matters
For small and growing businesses, time is the scarcest resource. Every hour spent on phone screening is an hour not spent on patient care, business development or any of the other things that keep the lights on.
The Recruitment Agent gives small teams confidence in their decisions. Gemma tested the AI interview herself, from the candidate’s perspective, so she could answer questions and understand exactly what applicants were experiencing. That kind of visibility changes how you hire.
“Using Employment Hero’s Recruitment Agent is absolutely critical for my own time and, to be honest, my mental health. Hiring is pressurising, so the fact this product is already part of the Employment Hero platform makes it the most underrated package software of the year in my eyes.”
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Frequently Asked Questions (FAQs)
Recruitment Agent was built for exactly this scenario. Gemma Lang at Ready Health manages HR as one of eight-plus roles in her position. The AI handles first-stage screening end to end: generating questions from the job advert, conducting and recording video interviews, transcribing responses and scoring candidates, without the hiring manager needing to be present. For small teams where every hour counts, this removes the most time-intensive stage of the recruitment process entirely.
Yes. Employment Hero’s ATS cross-posts job adverts to platforms that you select, including LinkedIn, Indeed and CV Library, from a single interface. There’s no need to log into separate systems or manually track applications across different sources. Everything flows back into one place.
For Ready Health, screening 60 candidates for a single administrator role through AI video interviews saved up to 30 hours of first-stage phone screening, at 30 minutes per call. That’s time that would otherwise have come directly out of running the business.
Yes, and often more so than traditional job boards. Ready Health spent money on a paid psychiatrist advert on a jobs board and received zero usable candidates. The same role relaunched through Employment Hero generated five qualified applications and 24 Talent Finder suggestions within days — all covered by the existing monthly fee. Two candidates had completed AI video interviews within 48 hours.
Yes. Video recordings and transcripts stay on the candidate’s profile in Employment Hero, so they can be viewed by selected team members without scheduling additional screening calls or forwarding files manually. Ready Health used this to get input from multiple colleagues on final candidates before making an offer.
No, it supports it. The AI provides a ranked score, a pros and cons summary and suggested follow-up questions for each candidate. The hiring manager reviews the videos, reads the transcripts and makes the call. As Gemma puts it, she doesn’t use the score as her sole decision maker, but it’s a strong guide. In one case, a candidate who scored 87/100 on their CV performed poorly in the AI interview, a signal she’d have missed from the CV alone.
