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Support

Help Desk, Hero Academy, FAQs, guides and technical documentation

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Help Desk

Get started with our products and access the latest release notes
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FAQs

Answers to our most common questions
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Platform Status

Experiencing an outage?
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Guides, Documentation and Learning

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HR Platform Guides

How-to guides and technical step-by-steps for all things HR
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Payroll Guides

How-to guides and technical step-by-steps for all things Payroll
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On-Demand Video Learning

Access our videos for in-depth training on maximising the benefits of Employment Hero.
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Implementation

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Guided HR Implementation
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Managed HR Implementation
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Guided Payroll Implementation
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Managed Payroll Implementation

Find all the support you need

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Looking for HR or Payroll management advice?

Our support team is here to help you with your technical platform issues, but if you need more general HR or payroll advice, why not check out our advisory lines?

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