The human + AI workflow guide: How to map what your team should be doing

A strategic planning guide for operations managers and HR leaders in large Australian businesses

The admin that fills an operations team’s week tends to accumulate. The approvals to chase, the data to re-enter, the reports to rebuild from scratch and the systems that don’t talk to each other. None of it requires the skills of the people doing it, but it’s consuming their time.

This guide is for operations managers and HR leaders who want a practical framework for identifying work that can be automated.

What’s in the guide?

A structured approach to mapping and reclaiming your team’s time:

• A four-quadrant framework for sorting your task inventory: automate, assist, elevate and eliminate.
• A before-and-after breakdown of what each core operations function looks like when the repetitive layer is removed.
• A step-by-step workflow audit you can run in under a week, without a consultant.
• Guidance on building the internal business case, including how to translate admin hours into a number your CFO will engage with.
• A workflow visualisation template to run with your team or present directly to leadership.

The guide includes a companion template with three layers: your current state, your future state and a human focus layer that defines where your team’s recovered time should actually go.

Fill in the form on the right to download the guide.

The information in this guide is current as at 5 April 2026, and has been prepared by Employment Hero Pty Ltd (ABN 11 160 047 709) and its related bodies corporate (Employment Hero). The views expressed in this guide are general information only, are provided in good faith to assist employers and their employees, and should not be relied on as professional advice. Some information is based on data supplied by third parties. While such data is believed to be accurate, it has not been independently verified and no warranties are given that it is complete, accurate, up to date or fit for the purpose for which it is required. Employment Hero does not accept responsibility for any inaccuracy in such data and is not liable for any loss or damages arising directly or indirectly as a result of reliance on, use of or inability to use any information provided in this guide. You should undertake your own research and seek professional advice before making any decisions or relying on the information in this guide.